Services Representative Customer Service

Daniel Riley

*******************@*****.***

EDUCATION

Master of Business Administration (MBA)

National University — May 2023

Bachelor of Arts in Political Science

University of San Diego — May 2008

EXPERIENCE

San Diego State University: Student Success Center at the Fowler College of Business — San Diego, CA

Student Services Professional II

September 2023–March 2024

• Guided undergraduate students through academic advising, including course selection, major requirements, and degree progression to ensure academic success.

• Collaborated with faculty to refine curriculum offerings to align with student needs and educational standards.

• Conducted workshops on study skills, time management, and career preparation, fostering student engagement.

• Facilitated access to university resources, including tutoring, counseling, and financial aid.

• Monitored student academic performance, providing personalized strategies for improvement.

• Acted as a liaison between students, faculty, and administrative offices to resolve academic concerns.

National University — San Diego, CA

Student Business Services Advisor II

October 2020–August 2023

• Provided comprehensive financial aid advisement to hundreds of students, specializing in military funding programs such as Chapter 33, Chapter 35, Post-9/11 GI Bill, and Vocational Rehabilitation. Tailored guidance to align with each student’s unique financial and educational needs, ensuring access to appropriate funding resources.

• Supported students in achieving academic success by addressing financial challenges, including tuition assistance, scholarships, and debt collection. Proactively identified and resolved funding barriers, equipping students with the tools and resources to focus on their studies without financial distractions.

• Maintained strict adherence to student confidentiality and FERPA regulations, ensuring all financial records, communications, and advising sessions were conducted with the highest level of discretion and professionalism.

• Delivered personalized financial aid counseling and academic support in a 100% remote work environment, utilizing virtual platforms to provide consistent, high- quality service regardless of location. Demonstrated building strong rapport with students and maintaining effective communication through email, phone, and video conferencing.

• Collaborated with academic advisors and university departments to align funding solutions with students’ educational plans, fostering a seamless and supportive experience from enrollment to graduation.

San Diego County YMCA — San Diego, CA

Business Administration Specialist

September 2016–January 2019

• Oversaw end-of-day revenue processing, reconciliations, and banking, generating detailed daily reports.

• Communicated effectively with Program Directors to ensure accurate programming and programming code management.

• Delivered high-quality customer service, handling program changes, refund transactions, and inquiries.

National University Virtual High School (NUVHS) — San Diego, CA Student Services Representative

May 2013–August 2016

• Provided student services, including enrollment, transcript reviews, and academic advising for online high school students.

• Proficient in Oracle, PeopleSoft, Talisma, and Microsoft Outlook for operational support and database management.

• Delivered exceptional customer service over the phone, assisting parents and students.

University of California, San Diego (UCSD) — San Diego, CA Survey Worker

November 2011–June 2012

• Recruited and interviewed participants for a collaborative Childhood Obesity/Nutrition study with UC Berkeley.

• Conducted interviews following strict research protocols and ensured data integrity through accurate coding and entry.

• Participated in team meetings to enhance study outcomes. San Diego State University Research Foundation — San Diego, CA Research Assistant III

November 2010–June 2011

• Completed IRB training at UCSD, adhering to ethical research standards.

• Recruited, consented, and interviewed study participants at home, maintaining data accuracy remotely and entering it in the study database.

• Contributed to team meetings, providing insight for study improvements.

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