Service Representative Customer
Resume:
Donna Springer
**** ******** ****** ******* ** **606, 484-***-****) *****.**********@*****.***
Objective
To obtain a position that will challenge me, help me grow in areas of my professional career.
Education
Delaware Technical and Community College 2001 - 2003
College Course designed toward Nursing, Physiology, Sociology, Critical Reading, and
Thinking, Fundamentals of A & P, College Algebra, Anatomy & Physiology 1
William Groves Adult High School
GED - 6/1994
Experience
Patient Service Representative
Reading Cardiology
01/2024- Present
The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support. My duties include accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copays and account balance payments; scanning documents into EMR; and performing other administrative tasks related to the efficient operations of the department. Employees must ensure contact with patients, families, the community, vendors, coworkers, and physicians is done so with a courteous, friendly, helpful, and considerate manner.
Patient Access Center
2/19/2022-01/16/2023
Patient Access Center Scheduling Representative is responsible for accurately coordinating and scheduling ambulatory office appointments, complex diagnostic procedures and obtaining pre-registration information, including demographics and insurance, as well as verifying and communicating with nurses and front office staff with several medical offices. Conducts physician office/patient interviews, collects clinical information in response to scheduling questions.
Reading Rehabilitation
10/25/2021- 12-05/2022
Assist patients with ADLs by keeping rooms clean and free of clutter. checking vitals regularly, monitoring patients’ condition and reporting any concerns to the patient’s nurse. Assisting patients throughout the day with getting ready for appointments or physical therapy. Recording input and output of food and liquid if needed, collecting of specimens as needed for testing as part of the patients care. Assisting Nurses with administering basic care.
06/2020 – 03/26/2021
CNA Genesis Brackenville Nursing home, Hockessin, Delaware
Assist patient with ADL, assisting patients to the bathroom and answering any questions from the patient, checking vitals regularly, monitoring patients’ condition, and reporting any concerns to the nurse. Recording input and output. Collecting specimens for testing as part of the patient's care. Assisting Nurses with administering basic care.
01/2019-06/2020: Data Entry: Randstad/Citibank, Newark, Delaware
Data Entry information for private lockbox facility in alpha and numerical information, which had been scanned into the data database, for verification or clarity. Maintaining 9000 KPM with a 98% accuracy rating. Use common sense and logical thinking to correct applications.
Customer Service Representative: Boulden Brothers, New Castle, Del.
Utilize phone and computer to schedule appointments in a fast-paced environment, skilled in Microsoft Office and Google applications. Cold calling customers from companies’ database to set up appointments for maintenance on the heating and cooling system, coordinating ith the season, and made calls to sell the company's products for filters Bio smart and other consumables about the client’s household. Addressed solutions to complex problems for customers and found solutions. Review the client's account and update information as needed to keep the client’s information protected
08/2015-04/2015
Cage Teller/ Delaware Park and Casino, Wilmington Del
Working directly with the public, following all gaming regulations, converting gaming chips or tokens and vouchers into cash for gaming patrons. Utilizing the Park computer system to process for new patron accounts and convert checks and credit cards amounts for patrons to convert to chips to use in the casino. Provide customers with Casino information such as venues and restaurants throughout the casino. Count funds and keep track of daily intake and output with reconciling each shift
Relocated from South Carolina 11/2014
Reference Upon Request
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