Customer Service Personal Trainer
Resume:
GEORGE OMONDI ODHIER
RECREATION & SPA MANAGER
************@*****.***
Leadership Competencies
*Effective communication (Team meeting& brainstorming conversations).
*Effective goal setting (SMART and stretching goals).
*Effective Time Management plan.
*Effective Action plan and implementing strategies.
*Achieves goals against deadlines
*Prioritizes important tasks.
*Champions change to drive business benefits.
*Leads people by giving on-the-job-feedback and coaching conversations.
*Develops people by supporting& mentoring to achieve own personal development plans.
*Motivates the team to drive results& achieve stretch targets.
*Works collaboratively to promote diversity (Cultural differences).
Skills
*Massage Therapy
*Fitness Instruction (Fitness / Personal Trainer)
*Gym Equipment Programme
*First Aid, CPR and AED
*Reps Fitness Professionals (Dubai, UAE)
*Professional Bodybuilder
*Basic Life Saving of the swimming pool
*Swimming Pool maintenanceprogramme
*Service Management programme
Achievements (Training & Certifications)
*CTH Level 4 Diploma In Hospitality Leadership (Confederation of Tourism and Hospitality – London, England, United Kingdom)
*Essential Skills for Managers
*Harvard Manage Mentor
*Leadership Fundamentals -(Accelerated Leadership Development)
*Management of Leisure Safety
*Risk Management
*Promises Kept (Service Recovery)
*True Hospitality
*Employee of the Month (Supervisor of the Month)
*Certificate of Excellence for achieving revenue targets
ABOUT ME
I’m an innovative anda profit-oriented leader with demonstrated success to increase revenue, promoting the market share and earning cost reductions whilst improving customer satisfaction in hospitality operations withlarge anddiverse organizations. I’m an adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused - strategic workflow, staffing and business processes. I exemplify changes to improve the process continuously and incorporate business initiatives to increase the efficiency, streamline operations and decrease aggregate expenses with limited resources. I identify and accelerate strategic measures to strengthen performance with sustained operational results.
Professional Experiences
Recreation & Spa Manager
Crowne Plaza Dubai, Deira
(Jan 2013 – Present)
Responsible for the overall strategic, operational and leadership of wellness, spa &fitness centre’s membership - Maximizingreturn on investment; implementing market plans for sales growth; managing and owning departmental goals as well as employees growth and developments though guidance and support; customer service, inventory control & merchandising, and the overall operating procedures.
*Develops standardized methods of dealing with the customer service issues and concentrates on solving the recurring customer problems with improved support and business processes.
*Creates and monitor service levels and constantly seek to develop and improve the customer service skills to ensure a highly customer service satisfaction.
*Develops and provide a comprehensive strategic plan, objectives and KPI’s for the department to ensure time effectiveness, efficiency and alignment with the vision, policy, rules and regulations.
*Exceeds the operating goals as established related to revenue, profitability, and operating expenses through implementation of the established programs and processes.
Recreation & Spa Supervisor
Crowne Plaza Dubai, Deira
(Jan 2011 – Jan 2013)
Supervising the daily effective & efficient operations by maintaining service and cleanliness to ensure relevant Brand Standards are being followed while looking for opportunities to improve the overall experience for guests.
*Completely understand and enforce club rules and regulations to ensure total compliance.
*Understand and familiar with all the facilities, memberships and services provided.
*Following guest satisfaction by regular maximizing productive and healthy interactions.
*Scheduling meetings with the club members, visitors, hotel guests and the management to enhance guest satisfaction.
*Updating & developing SOP’s for all work areas and ensures all employees are fully trained to perform duties as per the standards.
*Performing inter-departmental meetings& training for cross-exposure to improve the team’s performance.
Fitness Professional
Renaissance Dubai Hotel
(Aug 2007 – Jan 2011)
Educational Background
*CTH Level 4 Diploma in Hospitality Leadership (Confederation of Tourism and Hospitality – London, England, United Kingdom) _ 2018 APR – 2018 NOV
*Personal Trainer and Gym Instructor (Register of Exercise Professionals - REPs, United Arab Emirates) _ 2015 - 2019
*High School Certificate (KCSE _Hono High _ Kenya) _ 1994 – 1997
*Primary Certificate (KCPE _ Anduro Primary _ Kenya) _ 1985 - 1982
Personal Information
Date of Birth
15th April 1978
Nationality
Kenyan
Marital Status
Single
Languages
English & Swahili
Visa Status
Employment
Interested
*Fitness/ Body Building
*Exploring/ Adventures
*Meeting People
*Travelling
*Music
References
Upon Request
Las Vegas Casino (Image and Body Sculpture Fitness Center)
(Mar 2003 – May 2007)
Coaching / Training individuals & groups in exercise activities by demonstrating skillful techniques with corrective measures necessary for improving their knowledge to achieve fitness goals and suitable healthy conditions.
*Familiar with all the gym equipment and supervise their appropriate services.
*Encouraging fast maintenance of the defects to a limited percent frequency.
*Introducing guests to gym equipment with appropriate orientation to usage information, notices and guidance.
*Completing individual comprehensive fitness assessments like treadmill tests.
*Lead educative programs& motivational consultations to encourage loyalties.
*Working one-on-one with clients to modify exercises to enhance the benefits
*Collaborate with the management& clients to introduce fitness promotions.
*Motivating guests in completing their fitness programs; retain repeat business and maximize new memberships count.
*Creating fitness programs according to guest needs and monitor their progress
*Leading clients to skill development training for occasional groups of all ages.
*Administering First Aid, CPR and AED during emergencies.
*Performing and maintaining regular checklists of fully equipped gym standards with appropriate cleanliness, set-ups, guest amenities and guest safety.
*Coordinates with other colleagues to support multi-tasking and teamwork.
*Organizes and promotes appropriate range of fitness activities; Offers high level of exercise classes to enhance guest satisfaction and revenue generation.
*Counsel clients on proper nutrition and exercise habits.
*Encouraging members with fitness program benefits and increased paid classes with 30% members’ participation.
*Consistently achieving the facility targets including safety and revenue goals.
*Contributed to a 30% increase in sales for the recreation by fitness instructions
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