Desktop Support It Manager
Resume:
Jermaine Harris
Waldorf, MD ****2
************@*****.***
EXPERIENCE:
Simple Moments
July 2014 - Current
Co-owner/IT Manager
Manage website and maintain records for an Adult Companionship small organization.
GDH Consulting
NOC Technician
2020 – March 2023
Monitors critical network elements and applications using various network monitoring systems in a 7x24x365 Network Operations Center (NOC).
Troubleshoots, repairs, and maintains telecommunications networks in the NOC environment.
Tests new and already installed hardware and software programs.
Uses computerized network management systems to check for system alarms when parts of the network are not working properly and may jeopardize the level of communication services available to customers.
Follows procedures to validate, troubleshoot, and escalate issues.
RagingWire Data Center
June 2016 - February 2020
NOC Technician Level 2
Responsible for racking and stacking various types of equipment to include servers and network equipment. Running various types of cables to include fiber and CAT5/6. Desktop support for hundreds of users including remote support. Working all shifts on a 24-hour period. Troubleshooting circuits that include fiber and copper.
TEKsystems
May 2015-March 2016
Lead Desktop Support Technician
While traveling 100%, provide on-site and field support to SSA customers during a computer refresh roll-out. Duties included imaging and encrypting laptops. After replacing the desktops with a laptop and docking station, the desktops were wiped using approved government wiping software. We were responsible for the installation of additional software for users and for their peripherals. Keep an inventory of all equipment replaced and all new equipment. Troubleshoot any issues with the new installations to keep the new systems replicating the systems they replaced.
Ultra AV Arts
December 2010 – May 2016 (part time)
Systems Integrator
Primary functions as an integrator included the installation of wireless networks, speakers, projectors, and televisions. Cabling to include CAT5 CAT6, RG6, and various speaker wires
Maya Angelou Public Charter School
August 2006 - September 2009
Technology Manager
As the Technology Manager of the Shaw campus responsibilities included maintaining the email and file servers for various campuses and ensuring the students used technology with everyday learning. Responsibilities included traveling to any of the other campuses or to the organizations central office to troubleshoot issues, train staff, and to install software and hardware. Duties included the set up and maintenance of Windows 2003 servers with Exchange, Windows XP, Vista, and Mac OS X computers. Maintained, setup, configured, and managed DNS, DHCP, WINS, and Websense server. Installed a secure wireless network throughout the building to give students and teachers access anywhere the class or group would meet. Installed and configured Websense to control internet access. Served as a mentor to several students who wanted to learn more about computers and networking. Students were hired to handle minor technical issues throughout the school
Dasnet Corporation
May 2004 - November 2006
Network Engineer
Eskan Village, Kingdom of Saudi Arabia
Responsibilities included migrating Windows NT 4.0 Servers and Exchange 5.5 servers to Active Directory. Daily responsibilities included account maintenance, server maintenance and server backups. The installation of software on Windows 2000, Windows XP, and Windows 2003 platforms was a key element to maintaining custom relations with the military. Duties included travelling to different sites to install and troubleshoot anything involved with the network to include computers, printers, faxes, and servers. Other duties included the software Websense; which is used to monitor and control internet use
ITT Industries
Systems
July 2001- November 2003
SENIOR DMS/SIPRNET/CA ADMINISTRATOR
Eskan Village, Kingdom of Saudi Arabia
Under minimum supervision, provide configuration, installation, integration and maintenance support for base's secure network system and technical support for the DoD Secure Messaging System (DMS). Installed and configured Compaq ProLiant Servers. Installation of software and security patches on NT4.0 and 2000 based servers and workstations. Installation of software and security patches on Exchange 5.5. Install software and security certificates and patches on UNIX servers. Install, administer, maintain and optimize all hardware and software components of the secure internet protocol router network (SIPRNET). Install, configure, administer, and optimize SCSI systems. Assemble, and configure specialized servers. Manage secure user access for e-mail. Recover and restore user mailboxes. Perform complex diagnostic testing and network maintenance on UNIX and Windows NT 4.0 servers. Installed and administered localized workstations. Provide other technical support such as configuring, installing, and upgrading hardware and software used for file, printing, messaging services, and user applications. Perform systems and applications fine tuning to ensure optimum network performance with minimal downtime. Perform daily, weekly, and monthly system/database backups of Exchange servers. Create and distribute Fortezza cards in accordance with the X509. Train individuals on the proper use of DMS Outlook version 3.0. Establish, and maintain secure connectivity utilizing KIV-7 encryption devices, PairGain modems, and CISCO Routers. Maintain network diagrams and develop procedures in compliance with ISO 9002 Standards. Maintain Server maintenance Supervise secure communications section. Perform customer support, and Quality Control checks
Omega Technologies
August 2000 - July 2001
Systems Administrator
Under little to no supervision maintained the NT Servers and workstations used for web development, project management and meeting planning. Maintained a website for the Pentagon's Army DOIM program using Microsoft IIS. Configured and set up a LAN for the DOIM Conference 2001 with assistance from The Opryland Hotels network administrators. Purchased, assembled, and configured servers that upgraded the current servers. Installed and administered localized workstations. Managed software used for web development and database management
Response Data Services May 2000 - August 2000
Systems Administrator
Provided desktop support for users using various Microsoft operating systems. The support included software for accounting software, computer programming and project management. Performed backups on servers using various backup tools including Veritas software. Installed hardware to include network, video, and other cards
US Army
April 1998 - May 2000
Heidelberg, Germany
DMS Systems Administrator
Monitored various systems to include the SSO, AMHS and MSG Lite system for various Autodin traffic. Was involved in the initial install of the DMS system for Heidelberg Germany. Maintained and built user accounts with corresponding mailboxes. Handled traffic of SCI priority for various organizations to include INTEL
US Army
November 1996 - April 1998
Network Center Operator
Setup and configured the networking system known as the CAMPS, to provide Autodin support for various users while deployed to various sites worldwide. The system included devices for COMSEC and CISCO to provide communication with satellite support
EDUCATION/TRAINING:
Currently studying for the CCNA
Montgomery College 2013- 2015
Network Engineer Certification Germantown, MD July- August 2005
MCSE 2003 Riyadh, Saudi Arabia
PROFESSIONAL:
DMS 3.0 Mannheim, Germany March 2002
CAW 4.2 Fort Huachuca, Arizona September 1998
Various Microsoft related classes Schweinfurt, Germany July 1996
Telecommunications Training Fort Gordon Georgia
Security
Top Secret SSBI November 1996 - 2005 Received periodic review 2003, Current: Public Trust
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