Project Manager Senior
Resume:
Joseph E. Kwiatkowski, Project Manager
Petoskey, 49770, MI, 540-***-****, ******@*****.***
Summary
Dynamic PMP, ITIL, Lean Six Sigma green belt, and CSM certified Senior Project Manager with over 15 years of experience delivering complex projects across various sectors, including ServiceNow implementations and IT service management—expertise in Agile methodologies, project planning, and stakeholder communication. Achievements include successfully deploying enterprise-level service management tools on time and within budget, while enhancing project efficiency and team coordination. This approach fosters a proactive mindset in project ownership and execution, enabling the achievement of strategic goals and driving impactful business outcomes.
Work Experience
07/2024 – 12/2024
Contracted Senior Engagement Manager – 6-month contract, Remote, USA, Project Norwin Technologies - Contracted to ServiceNow Federal
Managed multiple contracts with values ranging from 500K to multi-year contracts of up to $18 million.
Communicated ServiceNow engagement expectations effectively to team members and stakeholders.
Estimated developer and technical resource requirements to streamline project efficiency.
Ensured strict adherence to ServiceNow corporate-mandated standards and methodologies.
Maintained a detailed portfolio status on project milestones, providing comprehensive communication documents.
01/2024 – 07/2024
06/2022 – 01/2024
Public Trust Cleared Program Manager – Washington, District of Columbia, United States
22nd Century Technologies – Contracted to DHS
14-million-dollar contract managed
At the planning/initiation forefront of a pivotal 7-year contract with the Department of Homeland Security (DHS), I expertly oversaw comprehensive IT asset management tasks encompassing procurement, storage, deployment, and careful disposal of IT assets.
Utilizing advanced systems like ServiceNow and the SAMS database, I ensure meticulous tracking and assignment of assets to end-users while leading a dedicated team of 26 professionals in asset management and warehouse operations.
I estimated personnel requirements and optimized resource allocation, driving project efficiency and ensuring the successful attainment of program objectives.
Compiled detailed status reports on program milestones and delivered insightful summary documents to executive sponsors and stakeholders, ensuring complete transparency and alignment with organizational goals.
Thirdera, LLC, Remote from Virginia
Senior Engagement Manager - Project Management
Managed multiple contracts with values ranging from 500K to multi-year contracts of up to 30 million dollars.
Strategic Communication: Fostered a transparent communication and collaboration culture to enhance team effectiveness.
Resource Planning: Assessed project resource needs and optimized efficiency, consistently achieving program goals.
Talent Acquisition: Negotiated effectively to secure top talent, strengthening team capabilities.
Standards Compliance: Ensured adherence to ITIL, CMMI, PMI, and industry best practices for operational excellence.
Status Reporting: Delivered clear portfolio status updates and reports to executive sponsors, ensuring alignment with strategic objectives.
Budget Management: Met project deadlines within budget while maintaining high-quality standards.
10/2021 – 06/2022
Contracted Project Manager, Collins Aerospace Remote, USA
$7 million Dollar contract
Directed the implementation of the Enterprise Service Management strategy and associated tools.
Oversaw project budget, scope, tasks, goals, deliverables, resources, and timelines, adhering to Agile Delivery Methodology.
04/2021 – 10/2021
Contracted Project Manager, Service Management Implementation Remote, USA
Grant Thornton
Small 550K contract managed
Orchestrated the implementation of a new ESM tool in collaboration with product owners.
Executed ITSM and ITOM projects, delivering results within a tight timeframe.
10/2019 – 04/2021
Contracted Project Manager, Enterprise Service Management deployment, Remote, USA
North Dakota Information Technology Department
15 million Dollar contract
Spearheaded the implementation of a new Enterprise Service Management tool across the organization.
Executed comprehensive ServiceNow projects, ensuring all deliverables were met efficiently.
08/2017 – 10/2019
Contracted Project Manager, DMDC on-site Lorton, VA, USA
7 million dollar contract managed
Championed initiatives to enhance cybersecurity across 42 DMDC programs in alignment with NIST 800 standards.
Managed the entire Software Development Life Cycle (SDLC) process, from developer guidance and architecture to service deployment.
10/2011 – 08/2017
Project Manager, Offering Management, CSC Hybrid, Virginia, USA
Directed the execution of multiple ServiceNow projects, effectively managing budgets, project scopes, and deliverables.
Maintained essential communication channels with key stakeholders to ensure project alignment.
11/2010 – 09/2011
E-ITSM Deputy Project Manager, IT Services Group, General Dynamics Information Technology On-site Dumfries, USA
4 million dollar contract managed
Managed multiple concurrent tasks for a significant Remedy project.
Ensured the highest quality assurance standards were met for all project deliverables.
06/2007 – 11/2010
Regional Practice Lead, Senior Project Manager – Consulting Services, BMC Software, Remote and hybrid
Houston, USA
Managed multiple contracts with values ranging from 500K to multi-year contracts of over 25 million Dollars.
Provided comprehensive resource availability, utilization, and skill-set data analysis to enhance project outcomes.
Led small BMC and customer resource teams at various client sites, facilitating project success.
Education
2009 – 2015
Western Governors University (WGU) Salt Lake UT, United States
BS, Business Systems Analysis
Skills
Project Management
Agile
Waterfall
Hardware Implementations
ITSM
Change Management
Process Improvement
Organizational Change Management
Analytical Thinking
Asure DevOps
ITIL v2, v3
Scrum ceremonies
Managed Budgets
Hybrid Software Development
SDLC
ERP
ESM
Crisis Management
Leadership
Team Building
Communication
Negotiation
Collaboration
VMware
Lean Six Sigma
Staff Management
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