Network Security Technology Specialist
Resume:
Dear Sir or Madam,
My name is Travis Cooper. In my most recent role, I work for Granville County Public Schools as a Technology Specialist. I hold my Bachelor of Science Degree in Computer and Information Science with a concentration in Network Security from ECPI University. I currently do not have any certifications, but I am still working to obtain. But what I do have is 10 years of experience in this industry. Since I’ve began my journey, I have held several different positions with some big-name companies, such as Cisco, AT&T, and Bright Speed (Formally know as CenturyLink). I’ve held positions like; support technician, Network Administrator, Network Engineer, and Network Security Engineer. I’ve done everything from running cable, physical installation (rack, stack, cable), software installation, and system configurations. I am a very dedicated and hardworking individual, who comes to work everyday and is eager to learn more and advance as far as possible in my profession. I hope to hear back from you soon.
Sincerely,
Travis T. Cooper
Phone: 919-***-****
Email: ****************@****.***; ****************@*****.***
Education
B.S. Degree, ECPI University, Virginia Beach, VA, Completion Date: 12/7/2014
•Major: Computer and Information Science with a concentration in Network Security
•CompTIA: Network+, Security+, A+, Linux+ curriculum
•Cisco Routing and Switching: CCNA curriculum
•Cisco Network Defense and Countermeasures: CCNA security curriculum
•Network Scripting: Windows Powershell curriculum
•Microsoft Windows 2008 Server Administration: MCTS/MCITP curriculum
•Microsoft Windows Active Directory: MCTS/MCTIP curriculum
•Programming: Pearson C Programming Curriculum
•Web Development: HTML, XHTML, CSS Cengage curriculum
Experience
Technology Specialist: 1/2023 – Present, Granville County Public Schools, Oxford, NC
Install district approved hardware, software, peripheral and other related technology tools.
Troubleshoots and repairs approved technology in the schools and district facilities.
Maintains accurate reporting of work performed using the district approved ticket tracking system.
Train users in the use of technology.
Manage Cyber Security Dashboard (Cybernut)
Manage/Supervise Interns from the CTE and Star program.
Install and set up educational and administrative software for users.
Distribute and coordinate the rollout of student and staff devices within the schools.
Coordinate the collection and upgrades to student and staff devices at the end of each school year.
All other duties as assigned by the Director of Instructional Technology or the Technology Project Manager
Use tools such as Google & Microsoft Admin console, Meraki Dashboard, One-to-One plus ticketing system.
Troubleshoot Apple MacBook, Google Chromebooks, Network and USB connected printers
Troubleshoot networking issues on Cisco Switches and Meraki Access Points
Provisioning and Enrollment of New devices, as well as Deprovisioning and Retiring older devices.
Create, Edit, and Delete user and PC accounts
IT Associate: 8/2022 – 01/2023, Wake County Board of Elections (Greer Group), Raleigh, NC
This is a long-term temporary position through November (2022), with the possibility to be further extended.
Full time hours (M- F, 8:30 AM – 5:15 PM), weekend and evening overtime required as well (50 – 60 hour work weeks).
Install, configure and update election software on 300+ laptops.
Test desktop printers and resupply with paper and toner.
Test voting equipment and document results for official record.
Troubleshoot computer hardware, software, and peripheral issues.
Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice) including packing and custody control.
Assist with setting up cabling and technical infrastructure at Early Voting Sites/Training facility.
Provide on-site technical support during election training.
Attend election training and learn election processes.
Provide on-site and telephone technical support to voting locations during voting periods.
Setup computer workstations for office staff.
Periodically audit and inventory office tech supplies including computers, monitors, cables, desktop printers, scanners, toner and other items.
Assist with basic software and programming related tasks.
Process and resolve Helpdesk technical support tickets.
Assist in reconciliation after elections.
Update and create process documentation as needed.
Network Security Engineer: 1/2022 – 07/2022, Jack Henry & Associates (IT Avalon), Cary, NC
Performs systems monitoring, log reviews and analysis to identify when system has moved out of compliance. Uses tools to determine appropriate actions to take.
Responds to alerts and security-related issues.
Provides basic troubleshooting and customer support regarding security related issues.
Performs penetration testing and vulnerability scanning and coordinates remediation.
Identifies and evaluates new antimalware tools.
Provides support for security-related projects as assigned.
Network Security Engineer: 1/2021 - 9/2021, Cisco (TekSystems), Morrisville, NC
Work with Customer (Bank of America) to resolve Security issues.
Troubleshoot Cisco, Checkpoint (Fedora Linux), Fortinet, and Juniper Firewalls.
Troubleshoot Tipping-Point IPS/IDS (SME)
Document details in ticketing system
Train Tier 1 Security Engineers
Create process improvement documentation for training Tier 1 Engineer
System Administrator: 10/2020 - 1/2021, Creo, Inc. (Robert Half) Raleigh, NC
Migrate Systems (Windows 7 and Windows 10) to new company domain.
Provide post migration support.
Network Engineer: 8/2020 – 9/2020, ePlus Technologies (Aerotek), Morrisville, NC
Provide deployment and implementation services of multi-vendor networking solutions in Enterprise corporate and data center environments.
Integrate security, routing/switching networks, wireless, and WAN communications to multiple locations
Develop and design solutions, project documentation and network diagrams
Work with pre-sales to validate level-of-effort, project scope and design
Assess customer environments and make services recommendations
Communicate project progress to internal program coordinators and project management teams
Serve as an escalation point for Engineers and Sr. Engineers
Escalate customer issues to other team members, as needed
Manage testing and validation procedures
Troubleshoot multi-vendor issues
Work comfortably in both greenfield and brownfield network project environments
Maintain thorough knowledge of current vendor technologies and offerings
VMWare/VMSphere
VoIP, SIP
Switching platforms: Cisco Catalyst/Nexus
Routing platforms: Cisco ISR/ASR
Wireless platforms: Cisco/Meraki; ISE experience helpful
Security: ASA 5500x series, Sourcefire, ISE, and DMVPN
SDWAN, Palo Alto, Checkpoint (Fedora Linux), Aruba, Juniper, Arista
Cyber Security Engineer: 10/2019 – 4/2020, AT&T (Collabera), Durham, NC
●Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization’s and client’s data, systems, and networks.
●Troubleshooting security and network problems on the following devices: Cisco, Juniper, Fortinet, Bluecoat (Proxy – Red Hat Linux), Panarama (Proxy)
●Verify Firewall IP, Gateway, and Subnet mask for internet connectivity.
●Check Access list to verify if traffic is permitted or denied.
●Responding to all system and/or network security breaches.
●Ensuring that the organization’s and client’s data and infrastructure are protected by enabling the appropriate security controls.
●Participating in the Change management process.
●Testing and identifying network and system vulnerabilities.
●Daily administrative task, reporting, and communication with the relevant departments in the organization (Threat management team).
IT Infrastructure and Compliance – 5/2018 – 10/2019, R. J. Reynolds Tobacco Company (Teksystems), Oxford, NC
●Provide network security by implementing strategies to mitigate risk to the network from internal and external exposures, by following policies, standards, and best practices by monitoring system and logs, by logging issues, by following up on suspicious activity, and by staying up to date on current network security trends.
●Install, configure, upgrade and support networking equipment including network routers, switches, and other network infrastructure systems.
●Perform maintenance and security of WAN, LAN, Telephone, Active Directory and data storage environments to ensure effective operations. Support IT Implementations, and provide IT Infrastructure support expertise. Prepare environments for system installations. Maintain the integrity of network data by using network protection strategies including backups, antivirus/malware systems, security controls, and encryption techniques to protect credit union assets. Stay up-to-date on IT infrastructure tools and trends to provide recommendations for operational improvements.
●Maintain network diagrams, documentation, and detailed network information for efficient reference, easy planning and fast troubleshooting of network issues.
●Provide network technical support and troubleshooting skills to ensure a stable reliable network. Diagnose, resolve, and report network incidences and reported discrepancies discovered through current processes and procedures.
●Established and maintain effective communication and coordination with vendors, fellow employees, and management for network statuses, project statuses and support resolutions.
●Adhere to and enforce system security policies and follow all company standards. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the office of Foreign Assets Control, in addition to all company policies.
●Configure user/group policies
●Configure user permissions in Active Directory
●Enable and Disable user accounts
●Reset user passwords
●Providing desktop support for associates and external clients and visitors
●Preparing, fixing, installing, and/or upgrading software and hardware
●Conducting audits on hardware and software
●Microsoft Exchange and Office 365 Administration
●Answering technical queries from end-users
●Restoring backups
●Complete new PC builds (Corporate, Conference, and Manufacturing)
●Troubleshoot LAN and VPN connectivity
●Configure routing (EIGRP, OSPF, IS-IS, BGP, static routes)
●Configure VLANs on switch ports
●Check logs and network statistics
●Enable ports
●Configure IP address on router interfaces
●Configure Port security on switches
●Patch cabling and equipment moves
●Worked on Chameleon project migrating Windows 10, Office 365, and Sharepoint for 100+ devices, and also assisted with the migration of those devices to another corporate network.
IP Repair Opertions Tech – 3/2018 – 5/2018, Centurylink (Apex Systems), Wake Forest, NC
●Troubleshoot Internet Access, VPN and IP connectivity
●Proactively monitor custome circuits (DS1, 2, and 3)
●Test customer circuit for repair (DS1, 2, and 3)
●Analyze and configure IP Routing
●Analyze and configure NAT (Network Address Translation)
●Analyze and configure Firewall rules
●Manage and correlate trouble reports
●Communicate with customers and field techs
IT Engineer - 10/2016 – 3/2018, Wesbell Technologies, Roxboro, NC
●Test, repair and refurbishment of IT, telecom and data equipment for resale in a warehouse environment
●Identify quality (marketable) IT, telecom and data equipment & ensuring adequate inventory levels
●Write work instructions to be used as a training document on how to properly use various types of testing equipment to test devices for the purpose of resale.
●Maintenance of lab and testing equipment
●Data Destruction and Sanitization (Physical Shredding and/or DoD 3-Pass Wiping)
●Inspection of all outgoing equipment
●Liaise with vendors for RMA work
●Work with Head Office IT Department to manage internal LAN Administration: DNS, VLAN, DHCP and other network and VPN inter-connectivity.
●Configure user/group policies
●Configure user permissions in Active Directory
●Enable and Disable user accounts
●Reset user passwords
●Troubleshoot server, desktop, handheld software/hardware as needed
●Keep current with new software and provide user-friendly effective training to end users
Network Engineer – Routing and Switching, 3/2015 – 5/2016, Cisco Systems (Apex Systems), RTP, NC
•Monitoring the network and give prompt support when any issue pops up.
•Communicate any issues to customer that may occur via email or phone.
•Promptly report to management about the Network Performance reports, Current status of the Network on time.
•Analyze traffic behaviors to great extent and Find out the issues and solve it.
•Performance analysis, proper planning and testing is needed.
•Assist customer Engineer with installation of new devices
•Configure routing (EIGRP, OSPF, IS-IS, BGP, static routes)
•Configure VLANs on switch ports
•Check logs and network statistics
•Enable ports
•Configure IP address on router interfaces
•Configure Port security on switches
Technical Support Agent, 9/2013 – 10/2014, Kodak Alaris (Datrose), Durham, NC
•Take inbound and make outbound calls
•Troubleshoot networking (LAN & WAN) connectivity, configure TCP/IP information
•Troubleshoot software and hardware related issues
•Reset passwords, perform system backups, perform system recovery
•Troubleshoot printer and scanner connectivity, reinstall drivers for scanners and printers
•Troubleshoot monitor issues, troubleshoot card readers and disk drive issues
•remote into systems to install software patches and troubleshoot application issues
References
Jacqueline Cameron
Wake County Board of Elections (Project Manager)
Raleigh, NC
Phone: 919-***-****
Emial: **********.*******@*******.***
Nathan McClellan
Jack Henry & Associates (Manager)
Cary, NC
Phone: 417-***-****
Email: **********@*********.***
Ash Dickenson (Manager)
Cisco Systems
7200 Kit Creek Rd
RTP, NC 27709
Phone: 984-***-****
Brian Patton
ePlus Technologies
511 Davis Dr.
Morrisville, NC 27560
*******@*****.***
Nick Dawkins
AT&T Cyber Security Government Division
4825 Creekstone Dr.
Durham, NC 27703
Nancy Long (Lead Manager)
Reynolds American, Inc.
401 N. Main St.
Winston-Salem, NC 27101
Phone: 336-***-****
Email: *****@****.***
Contact this candidate