Customer Service Care, excellent communication skills, Great teamwork
Resume:
Contact
Education
Phone
**************@*****.***
Nairobi, Kenya
Address
Derrick Rwigemera
I possess significant experience in the hotel and customer service industry in the Middle East and East Africa. Having a good commercial approach to solving problems in a fast-paced environment, and positivity enables me to fit into any workplace situation. Working in the airline industry has significantly enhanced my cultural awareness, as I was part of an environment where the safety and comfort of passengers from diverse backgrounds were top priorities. I now look forward to making a meaningful contribution, further developing my skills and knowledge, and proving my value within a dynamic and growing organization. Experience
Managed in-flight inventory and catering supplies, ensuring stock efficiency. Handled high-value assets with precision and accountability. Gained experience in logistics coordination under pressure. Ensured timely provisioning and inventory documentation for flights. Developed skills in handling time-sensitive materials. Managed stock of food and beverage supplies.
Built foundational skills in customer service and order accuracy. Perform regular stock counts and reconcile discrepancies. Place timely orders with suppliers based on stock levels and forecasts. Maintain relationships with reliable suppliers.
Ensure food safety and health regulations are followed in storage areas. Help familiarize them with their new surroundings (e.g., public transport, shopping areas, schools, hospitals).
Support refugees in learning the local language through informal tutoring or conversation practice.
Help interpret or translate when needed (if bilingual). Encourage participation in community events and activities to reduce isolation. Introduce them to local support networks, clubs, or religious groups if desired. Keep records of visits, needs identified, and progress made. Cabin Crew
Customer and Store Representative
VOLUNTEER MEMBER
2022 - 2024
2018 - 2020
2013 - 2016
QATAR AIRWAYS (DOHA- QATAR)
BOURBON COFFEE LTD (KIGALI - RWANDA)
TUSHIRIKIANE AFRIKA (TUSA) - (NAIROBI-KENYA)
Reference
International Air Transport
Association
Naiorbi Aviation College
Procurement & Outsourcing
Basic Computer skills
Logistics & Distribution
Inventory management
Vendor Cordination
Data Entry & Record keeping
English
Kinyarwanda
Swahili
Expertise
Language
***************@*****.***
Eric Ndambiri Munene
Phone:
Email :
Emirates Airline/ Pilot
***.******@*****.***
Roy Owilla
Phone:
Email :
M-Gas
Cabin Crew Training
jan 2016 - jul 2016
Cabin Crew & Air Hostess
Sep 2014 - Oct 2015
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