Restaurant Server Guest Service

SANDRA LEE CATANIA

*** ***** **** ******

Omaha, Nebraska 68132

Summary:

I am a motivated hospitality server for both Magnolia banquets and the District lounge. Enjoy the one on one contact with guest and will assist a guest as needed to ensure PURE HOSPITALITY {Magnolia's signature}.

I have been trained as a banquet and restaurant server, hotess, bartender. I am reliable to take on any task to support the team and help the business succeed . I am reliable and punctual and able to handle fast paced work.

IN my 35 years of hospitality service I have been a banquet manager for a Westin hotel, a Peabody Hotel and a captain/server for a Marriott. Presently, I am a banquet/restaurant server for the Magnolia Hotel, Omaha, NE. Between my years of banquet service I had a short employment as a guest service manager for the Doubletree, Omaha,

At the present time I am seeking employment in two areas: Conference Center setup/service to multiple conference meeting groups, and, or community service work where I can use the guest service skills to help or assist in our community.

SKILLS:

Ability to multi task in varies work situations [following a BEO but taking on a guest request of a change to an original plan}that ensure harmony for both the hotel and the guest.

Set up tables/chairs for meeting and special events: weddings, VIP dinners.

Controlled cleanup workload by handling spills and other task in between handling guest requirements. Excellent cleaning of kitchen coolers, banquet stations, banquet rooms ( sweeping, mopping, vacuuming) and restocking of supplies and setup of daily servers's tools and equipment.

Assist manager with tasks such as organizing banquet pulls and setting up equipment/AV.

Helped indivduals enjoy special days with expert service for events such as weddings and birthday parties.

Bartender for banquet events up to 100.

Excel in designing/decorating of banquet rooms and tables.

WORK HISTORY:

Magnolia Hotel: Years= 10/2005 to 03/2013 Address:1615 Howard Street, Omaha, Nebraska

Banquet/Restaurant Server

Doubletree Hotel: Years=10/2000 to 10/2005 Adddress: 16TH Dodge Street, Omaha, Nebraska

Bell Stand Valet/Concierge Service/Gift Shop Manager

Peabody Hotel: Years=04/1998 to 08/2000 Address: 118 S 2nd Street, Memphis, TN 38103

Assistant Banquet Manager

Westin Hote Golf Resort: Years= 11/1997 to 03/1998 Address: Rancho Mirage, CA

Assistant Banquet Manager

JW Marriott Desert Springs Resort & Spa Years= 01/1987 to 10/1997 Address: 74 855 Country Club Drive, Palm Desert, CA 92260

Banquet Captain

Regency Marriott: Years= 10/1981 to 12/1986 Address: 10220 Regency Drive

Gift Shop Sales/Banquet Server

EDUCATION:

Bachelor of Science: Education/Hospitality UNOmaha,1972

Certificate of Business, Palm Desert, CA 1992

Multiple certificate of Achievements from Marriott related to kitchen sanitation and group leadership {1987*1997)

ACHIEVEMENTS:

Employee of the month for both Marriott 1984 and Magnolia 2015

Manager of the month for the Doubletree Hotel 2004

Employee of the Year 2015 Magnolia

Volunteer for Ronald McDonald House

REFERENCES:

Gregory Mazzuza, Food/Beverage Director, Magnolia Hotel 402-***-****

Ashley Masek, Food/Beverage Manager, Magnolia 402-***-****

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