Support Specialist Customer

DIANE JOHNSON

***** ******* ******, *********, ** 96044 Tel: 530-***-**** *******@*****.***

EDUCATION

California State University, Fullerton Sierra Community College Star Technical Institute

Fullerton, California Rocklin, California Whitehall, Pennsylvania

Bachelor of Arts, Sociology Business Management Certificate Paralegal Diploma

CAREER HISTORY/ACCOMPLISHMENTS

Senior Direct Support Professional/Vocational Instructor 2011-2024

Siskiyou Opportunity Center, Yreka, CA 96097

Worked with people with developmental disabilities.

Helped clients to develop skills that would eventually be used for jobs in society.

Helped clients learn how to live their life on their own, or with another person.

Taught the clients appropriate manners, in order to facilitate them to assimilate into mainstream society.

Customer Support Specialist 1994-2009

Dun & Bradstreet, Bethlehem, PA 18353

Responsible for answering incoming calls from non-contract customers, new contract customers, and small business package holders.

Ascertained customers needs, used solution selling to determine appropriate reports, and recommended additional D&B products and services when proper.

Gave credit recommendations and credit consultations based on my training in business financial reports.

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