Customer Service Delivery Driver

Damain Dessett

Newport News, VA ***** 757-***-**** ********@*****.***

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PROFESSIONAL

SUMMARY

Dynamic and dedicated professional with experience as a Medical Delivery Driver at Stallion Express, ensuring timely delivery of healthcare materials while maintaining HIPAA compliance. Recognized for exceptional punctuality and safe driving practices, fostering strong relationships with healthcare professionals and enhancing patient confidentiality. Proven ability to exceed performance metrics in customer service roles.

SKILLS • Safe driving practices

• Punctuality

• Loading and unloading

• HIPAA compliance

• Patient confidentiality

WORK HISTORY MEDICAL DELIVERY DRIVER 03/2024 to 07/2024 Stallion Express Norfolk, VA

Check delivery logo for my shift.

Operated truck for transportation tasks.

Coordinated timely delivery of healthcare materials. Spoke with Rn and lon to sign Documents

Replace old and returnable container

Return all paper at the end if shift

CUSTOMER SERVICE REPRESENTATIVE 06/2006 to 01/2024 Verizon Newport News, VA

Handled challenging scenarios with composure, ensuring professional conduct during conflict resolution.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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Exceeded performance metrics consistently, earning recognition as a top performer within the team.

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EDUCATION Music Education

Norfolk State University, Norfolk, VA

HOBBIES Playing the Tuba

Working with elder people in my neighborhood

Dog walker ...lover animals

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