Program Manager Project Management

A.J. Garcia 214-***-**** *******@*****.*** Corinth TX

Senior IT Program/Project Management Leader

Accelerated Solution Delivery Program ROI Achievement Project Cost Reduction

• Experienced Program Manager who accelerates solution delivery, drives achievement of project ROI, and reduces costs for major strategic programs

• Servant leader who builds high-performing technical development teams by promoting collaboration and clearly communicating program/project goals and objectives

• Highly successful in leading development teams to deliver tactical and strategic application modifications within diverse technical environments

• 10+ years program management experience delivering multiple projects simultaneously with information technology/Agile/Scrum deliverables

• Highly skilled at coordinating and working across independent and diverse organizations groups, with differing technologies and varying communication requirements Leadership & Teambuilding Program & Project Management Software Design & Development IT Operations Agile/Scrum Solution Delivery System Implementation SDLC Quality Assurance Program Budgeting Change Management Staff Development Strategic Planning P&L Management Process Improvement Vendor Management Stakeholder Communications Project Reporting Professional Experience

Synaptiq LLC, Plano, TX IT Technology Company

Senior Project/Product Manager – Contractor Aug 2023 – July 2024

• Led the implementation of two Revenue Accounting systems utilizing the SAP BRIM for Southwest Airlines and the Amadeus solution for American Airlines

• Provided executive level status reporting and managed stakeholder expectations throughout the program

• Identified and addressed program risks proactively across multiple project teams

• Facilitated cross-functional communication and collaboration

• Implemented process improvements to enhance project efficiency and effectiveness

• Collaborated with Price Waterhouse to drive the Align, Detailed Design and Development phases across the Southwest Technology and Business teams

• Oversaw the creation of capability specification documents for 5 data warehouse feeds and oversaw the creation of the functional and technical design documents for the entire program SABRE Holdings, Southlake, TX Travel Technology Company Apr 2013 – May 2023 Principal Program Manager

• Oversaw the delivery of multiple mission critical programs/projects utilizing multi-functional staff across the globe

• Simultaneously managed the work for up to 60 application technology teams

• Managed program risks and issues and provided senior executive status reporting

• Worked closely with enterprise architects to identify and review program technical solutions

• Delivered technical solutions using Agile/Scrum software development processes 214-***-**** *******@*****.*** A.J. Garcia- Pg. 2 Overall Experience includes:

Travel Solutions Billing Data Delivery Program

• Led the analysis and development phases for delivering customer billing legacy data to SAP/BRIM and the automation of manual billing processes from multiple data sources utilizing Google Cloud, Data Lakes, JSON and Pub/Sub technologies

• Oversaw development and cloud migrations containing customer billing data within multiple technical environments and multi-functional internal and contract global resources Content Services for Lodging (CSL) Program

• Migrated legacy application to Google cloud as a multi-source, multi-representation of Global and aggregator lodging content providing access to over a million property options and more efficient and consistent shopping utilizing API technology

• Simultaneously leading multiple projects and global internal and contract teams delivering projects with management/Agile/Scrum deliverables

• Responsible for working with account managers to identify application improvements based on customer feedback from over 137,715 worldwide customers

GDPR Compliance Implementation Program

• Successfully delivered on-time and on-budget a $6M, multi-year program to rearchitect and upgrade 60 airline industry software products to be compliant with EU’s General Data Privacy Regulation

• Simultaneously led 60 projects/features thru completion across independent and diverse organizations with differing technologies

• Reduced program schedule by 6 months and saved $500K in costs by rescoping and rationalizing program functional and technical requirements

Project Manager/Scrum Master

• Led the agile development, implementation, and upgrade of individual software products and solutions. Supervised teams of up to 6 staff.

• Generated $11M in annual revenue for crew manager product by assuming leadership of troubled project and guiding it through customer rollout

• Achieved high levels of customer satisfaction by managing the ongoing update and change of airline POS application, based on change requests from 20 airlines utilizing system

• Facilitated IT department’s adoption of agile methodologies by developing and standardizing Scrum tools, processes, and frameworks

Education

Bachelor of Business Administration (B.B.A.), Data Processing UNIVERSITY OF TEXAS AT AUSTIN, Austin, TX Certifications

Project Management Professional (PMP) Certified Scrum Master (CSM) Google Cloud Digital Leader 214-***-**** *******@*****.***

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