Customer Service Personal Support

Farhiya Abdulle

***** *** ******, ********, ** T*L 2E2 289-***-**** ****************@*****.*** Education

Early Childhood Education - Level One

Personal Support Worker (PSW) - Stratford Career Institute NorQuest College — Highschool Diploma- Ongoing Studies Professional Summary

Highly motivated and adaptable professional with a strong background in child care, team management, and customer service. Recognized for being resourceful, results-driven, and committed to continuous growth and operational efficiency.

Skills

● Conflict Resolution

● Positive Attitude

● Time Management

● Creativity

● Customer Service

● Attention to Detail

Experience

Dundurn Place Care Centre — Personal Support Worker (PSW) Hamilton, ON 2023 – 2025

● Supported residents with daily living activities including hygiene, mobility, and meals.

● Ensured a clean, safe, and respectful environment to promote comfort and dignity.

● Documented care and reported changes in resident conditions to nursing staff.

● Built positive relationships with residents, families, and healthcare teams. BrightPath Child Care—Early Childhood Educator

Hamilton, ON 2022 – 2023

● Designed and implemented developmentally appropriate activities to support children’s cognitive, emotional, and social growth.

● Maintained a safe, clean, and engaging classroom environment.

● Observed and documented child development to tailor individualized learning plans.

● Build strong partnerships with parents through regular updates and collaboration. Zuhur Fashion—Clothing Manager

Edmonton, AB 2012 – 2015

● Managed inventory, tracked sales performance, and maintained appealing store displays.

● Delivered consistent customer satisfaction by providing knowledgeable fashion advice.

● Achieved and surpassed sales targets through effective staff supervision and customer engagement.

● Ensured alignment with industry trends and store policy. 13482 140 Street, Edmonton, AB T5L 2E2 289-***-**** ****************@*****.*** Bee Clean—Janitor

Edmonton, AB 2012 – 2015

● Led high-performing janitorial teams in a fast-paced and diverse work environment.

● Streamlined cleaning processes and resolved service issues to meet company standards.

● Delivered exceptional customer service and maintained high satisfaction levels.

● Demonstrated strong leadership in coordinating cross-functional teams to achieve operational goals.

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