Customer Service Representative
Resume:
*********@*****.***
Dianna Umana
Customer Service Representative
Phoenix, Arizona
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Served as a primary point of contact for 90+daily inquiries via phone, chat, SMS, and email, ensuring accurate processing of prospective resident guest cards, maintenance tickets, and dispatching maintenance emergencies, while adhering to established processes and meeting KPI goals.
Provided courteous, efficient, and professional customer service, demonstrating empathy and patience in addressing client inquiries regarding availability, pricing, amenities, and more, all while ensuring compliance with fair housing. Demonstrated a comprehensive understanding of RentEngage, services, effectively addressing client needs, maintaining composure in diverse situations, and delivering clear, accurate, and professional communication.
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Demonstrated organization, planned and directed medical record retreival per company established policies.
Screened and transferred incoming calls, transcribed messages, transmitted information and documents for internal personneal as point of contact for offices. Managed scheduling, communication screenings and other administrative support tasks for office personnel.
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Maintained high customer satisfaction by working quickly and accurately. Maintained driving saftey and skills to avoid accidentls and delays. Work experience
Customer Service Representative June 2020 Present
RentEngage, Phoenix, AZ
Coordinator October 2016 April 2020
Ciox Health
Transporation Driver November 2019 March 2020
Choices.
Obtained my Associates degree in Medical Assisting. Education
Associate in Science
The Bryman School of Phoenix
Dynamic customer service
professional with extensive
experience at RentEngage. Adept at
managing 90+ daily inquiries.
Demonstrated exceptional
adaptability and proficiency in CRM
software, while fostering team
collaboration and delivering high
client satisfaction. Proven ability to
enhance operational efficiency and
meeting KPI Goals through clear
communication and strategic
problem-solving.
Recognized for reliable processing
with a good work ethic and the
ability to quickly adapt to new tasks
and environments.
Professional Summary
5+ years with Call Center experience
Adaptability and Flexibility
Computer proficiency
Team Collaboration
Professional telephone demanor
Appointment Scheduling
Data Collection
Live Chat Support
Lead Generation
Ability to work independantly
Customer Service Skills
Proficient in the following systems
CRM MaxLeases
InContact and Softphone Contact
Center Software
NICE IEX Workforce Management
System
Lattice
Slack
Zoom
Microsoft Office
Technical Skills
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