Business Development Pharmacy Operations

BALDWIN, US • ************@*****.*** • 516-***-****

LOUIS F. ABT III

Director of Operations

PROFESSIONAL SUMMARY

Director of Operations with over 11 years of comprehensive experience in optimizing pharmacy operations, regulatory compliance, and strategic planning. Demonstrates a visionary approach to enhancing efficiency and expanding service offerings, leveraging expertise in 340B programs, inventory control, and client relations. Passionate about driving growth and ensuring customer satisfaction through innovative solutions and collaborative leadership.

EMPLOYMENT HISTORY

DIRECTOR OF OPERATIONSJan 2018 - Present

Boca Pharmacy Group

• Spearhead all operational aspects of a busy pharmacy, overseeing a team of 50 employees.

• Extensive 340B experience including pricing and reimbursement, auditing, reporting & inventory.

• 340B Policy and Procedure development and Implementation.

• FQHC, Ryan White & STD project development

• HRSA 340B Auditing

• Develop Policies & Procedures for URAC & ACHC Specialty Pharmacy accreditations.

• Implement quality control measures to guarantee the safe dispensing of medications and adherence to industry standards.

• Collaborate with the Chief Pharmacist to enhance patient care and medication therapy management services.

• Lead initiatives to enhance customer experience, including the implementation of telehealth services and medication synchronization programs.

• Drive revenue growth through new business development and partnerships with healthcare providers. Implement staff training and development programs to foster a skilled and motivated team. Analyzed compliance metrics and implemented corrective actions, ensuring adherence to FDA, DEA, and HIPAA regulations with zero violations. Streamlined pharmacy operations, enhancing workflow efficiency and achieving measurable improvements in service delivery times. Developed and implemented strategic plans that significantly reduced operational costs while expanding service offerings, driving overall growth.

Maintained rigorous compliance with FDA, DEA, and HIPAA regulations, achieving zero violations through continuous monitoring and staff training.

Partnered with healthcare providers to foster new business development, driving revenue growth and strengthening community health partnerships.

Directed pharmacy operations, achieving zero compliance violations while enhancing service delivery efficiency and patient satisfaction. DIRECTOR OF CLIENT SERVICESJan 2014 - Dec 2017

Boca Pharmacy

• Manage a portfolio of 32 340B Ryan White, FQHC & STD clients as the primary point of contact for their needs.

• Maintain strong client relationships by understanding their requirements and providing tailored solutions to meet their goals.

• Collaborate with the sales and product development teams to ensure seamless communications and alignment with client expectations. Managed a diverse client portfolio, enhancing service delivery and achieving substantial improvements in client retention rates. Partnered with nonprofit organizations to identify growth opportunities, resulting in enhanced revenue streams and program performance. Maintained accurate client profiles in the CRM system, ensuring data integrity and facilitating timely follow-ups. Resolved client concerns swiftly, fostering trust and ensuring high levels of client satisfaction across all interactions. Prepared and presented detailed client performance reports, highlighting key achievements and driving actionable insights for improvement.

Fostered partnerships with nonprofits to uncover growth opportunities, significantly improving program performance and revenue. EDUCATION

Cuny Queens CollegeFlushing, NY

Holy Cross High SchoolFlushing, NY

SKILLS

Strategic Planning, 340B, Project Management, Regulatory Compliance, Audit Compliance, Policy Implementation, Team Leadership, Data Analysis, Vendor Relations, Risk Management, Operations Management, Inventory Control, Budgeting, Problem Solving, Microsoft Office, Sugar CRM, Human Resources, Customer Experience, Client Relations, Business Development, Performance Reporting, Team Development.

HOBBIES

Baldwin FD Volunteer FireFighter, Gardening, Entertainment Set-up

Contact this candidate