BDC Agent

774-***-**** KARYN M. THURBER

** ***** ***, *** #* ************@*****.***

DUDLEY, MA 01571

Objective

To obtain a challenging position that will provide the opportunity to learn and grow with the company.

Summary

Ambitious, creative, enjoys challenging projects.

Assertive, energetic, friendly with exceptional organizational skills.

Software Proficiency

Microsoft Office (i.e. Word, Excel, PowerPoint, Access): Google Sheets: XTime

Experience

Diamond Auto Group Auburn, MA

BDC Agent 2024-2025

Managed high volume of phone calls in a timely and courteous manner.

Created customer profiles and scheduled service appointments.

Assisted Service Advisors disseminating information to current customers.

Coordinated with Parts Department to contact customers for recalls and special order parts.

Delivered exceptional customer service by communicating important information and listened with empathy.

Provided training to new BDC Agents.

Trustmark Voluntary Benefits Worcester, MA

Associate Claim Representative 2017 – 2023

Processed disability, accident, wellness and long term care claims.

Investigated and analyzed complex coverage issues and claims referred to the Special Investigated Unit for potential fraud.

Responded to policyholder service requests and policy changes quickly and effectively both verbally and in writing.

Ensured first-call resolution by addressing all questions and issues for internal and external customers.

Managed high volume of claims and phone calls in a timely manner.

Delivered exceptional excellent customer service to policyholders by communicating important information and listened with empathy.

KMart Webster, MA

Front End Supervisor 2014 – 2017

Managed/trained front end cashiers

Accurately and quickly processed financial transactions

Provided Customer Service (phone, on-line, internal/external transactions).

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KARYN THURBER

eClinicalWorks, LLC Westborough, MA

Sales Coordinator/Integration Project Manager 2005 - 2014

Responsible for maintaining positive relationships with physician practices

and senior specialists.

Managed Integration between physician practices, hospitals and lab companies.

Organized site visits and phone references for practices.

Negotiated, wrote and processed sales and integration contracts.

Provided training to new Sales Representatives and Integration Project Managers.

Provided training to new Sales Representatives and Integration Project Managers.

Education

Nichols College Dudley, MA

Business Administration

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