Customer Service Sales Associate

Alexus Colon

347-***-**** **********@*****.***

Professional Summary

Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and company policy. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic. Strong verbal communication skills Customer Service Experience Time management Ability to multitasking Team building/Leadership Consultative selling skills PROFESSIONAL EXPERIENCE

Finish Line May 2021 - May 2022

Sales Associate

● Performs sales and customer service responsibilities.

● Performs cashiering, stockroom upkeep and store upkeep as needed.

● Maintains company standards regarding personal sales metrics.

● Ensures minimum sales volumes are maintained.

● Daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.

Polo Ralph Lauren February 2021 - March 2022

Sales Brand Ambassador

● Maintain customer correspondence to build and enhance relationships and drive sales.

● Maintains exceptional productivity standards through store execution

● Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs

● Arranged merchandise in attractive displays to drive sales

● Organized store merchandise racks and displays to promote and maintain visually appealing environments

● Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer

New Balance May 2020 - February 2021

Retail Associate

● Prepared merchandise for sales floor by pricing and tagging

● Helped customers locate products and checked store system for merchandise at other sites

● Organized racks and shelves to maintain store

● Answered questions about store policies and concerns to support positive customer experiences Issued receipts and processed refunds, credits, or exchanges

● Refund payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction EDUCATION

Horry-Georgetown Technical College - Conway, SC (August 2020 -Present )

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