Customer Service, BI analyst
Resume:
Jose Abel Comesaña Ferreiro
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Phone number:
Email:
*************@*****.***
Linkedln:
https://www.linkedin.com/in/abel
-comesa%C3%B1a-81a3a61b5/
Skills
-Advance skills making dashboards with Power BI and Tableau.
-Knowlegde of the main Python libraries related to data analysis.
-Data cleaning with Python.
-I also use other tools such as SAP,Office 365, Photoshop, CRM as Salesforce and Servive now.
-Accustomed to working in a team, communicative and resolutive. Languages Spoken
Spanish: Native
Portuguese C1
English: C1
Work Experience
Content moderator (Freelance contract)
Vaco Beliv / October 2023 - December 2024
Giving support the English and Portuguese markets follow the guidelines of the company for a social media project. Costumer service (Freelance contract)
Cognizant/ January 2022-January 2023 (Budapest) Assisting with order inquiries and managing order processing to ensure timely delivery and customer satisfaction. .English, Portuguese and Spanish markets Helpdesk
Tata consultancy services / February 2021- October 2021 (Budapest) I worked on a B2B project assisting clients with IT issues and managing IT equipment orders. English, Portuguese and Spanish markets. Data analyst
Accenture/ August 2018 -August 2020 (Lisbon) Social media project, Cleaning data to follow the guidelines to keep the standards and quality.
Costumer Service
Teleperformance/July 2017-August 2018 (Lisbon) -Supercell project
,using applicable software for researching, identifying and solving customers issues.
Academic History
Neoland, Madrid
Master in Data analyst 2024
Ces, Madrid
Vocational Training Photography and film 2012-2013 Profile
Senior customer service professional with extensive experience in relationship management and problem-solving. Trilingual in Spanish, English, and Portuguese, with exceptional skills in communication, empathy, and adaptability to multicultural environments, solving customer problems effectively.
Gifthub
https://github.com/Abel272
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