Customer Service General Manager
Resume:
MARYLYN MARCIAL-DELIMA
Bronx, NY 10452
Passionate team player, builder and leader with over a decade of exceptional customer service.
Experience
**-**** – CURRENT
GENERAL MANAGER, pizza hut
Responsible for in-store recruitment, training and development, staff attendance, customer service, cooking, cleaning, food safety and general health and safety.
Maintain balance between service targets and labor costs.
Improvise efficiency of store services by ensuring delivery of the product as per set standards.
Successfully meet all store costing (food & labor %) targets on weekly and monthly basis.
Formulate staffing strategies by creating weekly schedules to call team members according to labor cost deadlines.
Control product levels, responsible for stock ordering and usage projection.
Ensure team adherence to company policy & procedures.
Motivate team members through positive recognition.
07-2007 – 02-2009
SHIFT MANAGER, dunkin donuts
Demonstrated effective leadership through communication of a common goal.
Marketed new campaigns and promoted new products.
Developed my ability to quickly assimilate information and work efficiently under pressure.
Dealt with customer orders, queries and complaints.
Handled large amounts of money in the form of cash and/or credit card payments.
2007-2008
LICENSED COSMETOLOGIST/STYLIST, smart style
Washed hair and prepared clients for their haircuts and color treatments.
Cut and styled hair for clients of all ages.
Enacted best salon practices like cleaning, upkeep and station management.
Handled cash and credit card payments through POS system.
Skill set includes:
Color treatments.
Waxing.
Creative and artistic hair design.
Communicating with clients.
Children’s haircuts.
Education
1990
HIGH SCHOOL, NEW LONDON HIGH SCHOOL
1991
GED, NORTH GRAFTON JOB CORPS
2007
COSMETOLOGY LICENSE, PALM BAY FLORIDA
Skills
Experienced in many POS systems
Ability to multitask
Detail Orientated
Over 10 Years of Exceptional Customer Service
Ability to work well with a team or individually
Focused and Goal Driven
Activities
I am active in my community, when I give back to where I’m from I feel I’m building stronger roots for future generations. I enjoy spending time with my family, it could be a trip to the zoo with my granddaughter or a cozy bedtime story with her. I enjoy iconic films such as screenplays written by Quentin Tarantino as well as literary classics by my favorite author Robert A. Heinlein.
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