Customer Service Support

Chaima Farhani

Multilingual ltili l Customer t

Support t Specialist i li t

Technical Support

Agent

I am a multilingual and results-driven Customer Service Representative with over 3 years of experience handling client inquiries, resolving issues, and delivering exceptional service in fast-paced retail and promotional environments. Fluent in Arabic and English, with intermediate French proficiency, I am committed to creating positive customer experiences and maintaining client satisfaction Education & Experience

2023 .Customer Support – Phone Store

Tunis, Tunisia

I welcomed customers professionally, responded to product inquiries, and assisted clients in choosing the best solutions. I also provided after-sales support and handled basic mobile troubleshooting. 2021-

2022

Carrefour, Tunis

Promoted products through direct client interaction and sampling campaigns. Increased brand awareness and supported product trials during events. Developed communication skills and contributed to sales improvement.

2020-

2021

Brand Representative – Caprice

Monoprix, Tunis

Informed clients about product features during promotional events. Ensured excellent customer service and gained strong experience in B2C sales, product demos, and teamwork Reach out!

Chaima FARHANI

+216-**-***-***

**************@*******.***

Tunis, Tunisia

Multilingual Customer Support

Retail & Tech