Customer Service Representative
Resume:
Raheem Conerly
Las Vegas, NV *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Circle K-Las Vegas, NV
April 2025 to May 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Shift Leader
Burger King-Greenwell Springs, LA
September 2024 to January 2025
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved XX% increase in sales through effective staff training and motivation
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
Shift Manager
Sonic Drive-In-Baton Rouge, LA
February 2024 to August 2024
• Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Fine Dining restaurant with social relevancy and intentionality.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs. Server
Santa Fe Cattle Co - 0 yrs 2 mos-McComb, MS
November 2023 to January 2024
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality. Sum Dang Good Chinese
Host-Dallas, TX
May 2023 to September 2023
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
To-Go Server
Sum Dang Good Chinese - 0 yrs 4 mos-Dallas, TX
May 2023 to September 2023
• Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
• Demonstrated excellent communication skills when interfacing with customers over phone or in-person, resulting in positive feedback and repeat business.
• Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
• Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Cashier
The Cheesecake Factory - 0 yrs 9 mos-Dallas, TX
November 2021 to August 2022
• Provide quality service and an unforgettable dining experience to each guest.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business. ETech Communications - 1 yr 5 mos
Online Chat Representative
TX-Dallas, TX
April 2017 to September 2018
• Collaborated with team members to optimize chat support procedures and share best practices.
• Navigated complex issues with patience, using problem-solving skills to find the best possible solution for each inquiry.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Associate
Valero - 0 yrs 5 mos-Conway, AR
December 2016 to May 2017
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty. Cashier
Wendy's - 1 yr 7 mos-Baton Rouge, LA
May 2015 to December 2016
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Upsold additional products and services to customers, increasing revenue. Housekeeper/Laundry
Motel 6 / Studio 6 - 1 yr 6 mos-Baton Rouge, LA
April 2015 to October 2016
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Hang, cleaned and rehung draperies to maintain freshness. Yrs 11 Mos
BJ'S Restaurant & Brewhouse Busser-Baton Rouge, LA September 2014 to August 2015
• Reset and cleaned tables quickly to prepare for new customers.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Continuously cleared, disinfected, and set up 10+ tables to ensure the turn around time for guest was sufficient
Cashier
Wendy's - 2 yrs 5 mos-McComb, MS
January 2011 to June 2013
• Greeted customers entering store and responded promptly to customer needs.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Lifted up to 50+ pounds at once and used forklift to move heavier loads.
• Monitored self-checkout systems and provided help in resolving complex problems. Education
Bachelor's degree in Human Services
Southern New Hampshire University-Manchester, NH
May 2024 to Present
Skills
• Food Safety
• Upselling
• Kitchen experience
• Customer service
• POS
• Laundry
• Food Preparation
• Host/hostess experience
• Food Service
• Shift Management
• Factory
• Assistant Manager Experience
• Fine dining experience
• Cooking
• Serving
• Communication skills
• Cleaning
• Cash register
• Organizational skills
• Bussing
• Casual dining experience
• Restaurant experience
• Cash handling
• Restaurant Management
• Management
• Packaging
• Stocking
• Accounting
• Live chat
Certifications and Licenses
ServSafe
Food Handler Certification
TABC Certification
Driver's License
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