Customer Service Project Management
Resume:
Keith Johnson
Perris, CA *****
****************@*****.***
EXPERIENCE
Allied Universal, CA — Security Guard
JUL 2022 - 2024
Monitored and maintained the security of facilities, ensuring compliance with safety protocols.
Provided clear and professional communication to clients, staff, and visitors. Responding to security incidents promptly, documenting and resolving issues efficiently.
Operated surveillance systems to ensure continuous monitoring and rapid response to potential threats.
Delivered excellent customer service, assisting guests and addressing inquiries in a courteous manner.
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Boyds Customs Consulting, CA — Project Management
JUL 2020 - DEC 2021
Managed multiple projects simultaneously, ensuring on-time delivery and alignment with company goals.
Coordinated daily operations, including scheduling, resource allocation, and team communication for a diverse portfolio of projects. Streamlined processes, reducing project timelines by 20% through efficient task prioritization and workflow optimization.
Monitored project budgets, identified cost-saving opportunities, and ensured adherence to financial guidelines.
Conducted regular team meetings, prepared status reports, and communicated progress to stakeholders.
Implemented project management software, improving transparency and collaboration across departments.
SKILLS
Customer Service: Conflict
resolution, effective
communication, and client
satisfaction.
Security Operations: Incident
response, surveillance
monitoring, and safety
enforcement.
Technical Skills: Proficiency in
Microsoft Office Suite, CRM
platforms, and remote
collaboration tools (Slack,
Teams, Zoom).
Organization & Time
Management: Multitasking,
prioritization, and adherence
to strict deadlines.
Remote Capabilities:
Self-motivation, independent
work proficiency, and
familiarity with virtual tools.
Problem Solving: Quick
decision-making in
high-pressure environments.
LANGUAGES
English
Amazon, CA — Warehouse Associate
FEB 2019 - MAR 2020
Processed and managed inventory using warehouse management software, ensuring accuracy and efficiency.
Packed and shipped orders with attention to detail to meet customer expectations.
Communicated effectively with team members to maintain workflow and meet deadlines.
Implemented safety standards, reducing workplace incidents by 15%. Maintained a clean and organized work environment to optimize productivity.
EDUCATION
Orange Vista High School, CA — High School Diploma 2019
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