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Customer Service Project Management

Location:
Perris, CA
Salary:
20
Posted:
July 08, 2025

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Resume:

Keith Johnson

Perris, CA *****

951-***-****

****************@*****.***

EXPERIENCE

Allied Universal, CA — Security Guard

JUL 2022 - 2024

Monitored and maintained the security of facilities, ensuring compliance with safety protocols.

Provided clear and professional communication to clients, staff, and visitors. Responding to security incidents promptly, documenting and resolving issues efficiently.

Operated surveillance systems to ensure continuous monitoring and rapid response to potential threats.

Delivered excellent customer service, assisting guests and addressing inquiries in a courteous manner.

.

Boyds Customs Consulting, CA — Project Management

JUL 2020 - DEC 2021

Managed multiple projects simultaneously, ensuring on-time delivery and alignment with company goals.

Coordinated daily operations, including scheduling, resource allocation, and team communication for a diverse portfolio of projects. Streamlined processes, reducing project timelines by 20% through efficient task prioritization and workflow optimization.

Monitored project budgets, identified cost-saving opportunities, and ensured adherence to financial guidelines.

Conducted regular team meetings, prepared status reports, and communicated progress to stakeholders.

Implemented project management software, improving transparency and collaboration across departments.

SKILLS

Customer Service: Conflict

resolution, effective

communication, and client

satisfaction.

Security Operations: Incident

response, surveillance

monitoring, and safety

enforcement.

Technical Skills: Proficiency in

Microsoft Office Suite, CRM

platforms, and remote

collaboration tools (Slack,

Teams, Zoom).

Organization & Time

Management: Multitasking,

prioritization, and adherence

to strict deadlines.

Remote Capabilities:

Self-motivation, independent

work proficiency, and

familiarity with virtual tools.

Problem Solving: Quick

decision-making in

high-pressure environments.

LANGUAGES

English

Amazon, CA — Warehouse Associate

FEB 2019 - MAR 2020

Processed and managed inventory using warehouse management software, ensuring accuracy and efficiency.

Packed and shipped orders with attention to detail to meet customer expectations.

Communicated effectively with team members to maintain workflow and meet deadlines.

Implemented safety standards, reducing workplace incidents by 15%. Maintained a clean and organized work environment to optimize productivity.

EDUCATION

Orange Vista High School, CA — High School Diploma 2019



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