Customer Service Data Entry
Resume:
Shatha Yousif
416-***-**** ************@*******.***
PERSONAL PROFILE
Enthusiastic and versatile Resume Customer Service professional with proficiency in customer service in the financial and banking sector. Eager to leverage strong interpersonal and customer service skills to contribute to the success of a dynamic business environment. Hardworking, experienced and consistently achieved KPI targets and deadlines.
KEY SKILLS AND ABILITIES
More than 5 years experience providing customer service and administrative support in banking
Strong communication skills and ability to clearly present information
Experienced working in hybrid roles
Works effectively as a part of the team or alone using my own initiative
Good with numeracy/figures and interpreting numerical Information
Accurate, with strong attention to detail and follows company procedures
Trustworthy, reliable, and responsible with handling large sums of money
Computer skills including Microsoft Word, Excel, database, programming experience
Additional computer software knowledge including Ms -Dos, Ms-Windows, Dbase3, Foxpro2, LAN, Database, A+, Help Desk & User support
Customer Service
Provided information on financial products to customers in person and by phone
Cool, Calm with customers and will go the extra mile to listen to their needs and take appropriate action
Excellent interpersonal skills and ability to deal with challenging or hostile customers effectively
Champion in building relationships and comfortable working independently in team environment
EMPLOYMENT HISTORY
Guest Experience Hill Crest mall and Upper Canada mall Richmond hill, New Market, ON 2025
Greeting guests warmly and creating a welcoming atmosphere.
Answering guest inquiries and providing information about the venue or services.
Assisting guests with check-in/check-out processes, booking, and special requests.
Handling guest complaints or concerns professionally and efficiently.
Monitoring guest satisfaction and identifying areas for improvement.
Ensuring a high standard of cleanliness, comfort, and safety for guests.
Coordinating with other departments (e.g., housekeeping, maintenance) to address guest needs.
DATA ENTRY Nimble Information Strategies Inc. Aurora, ON 2020-2024
Prepared, compiled, and sorted documents for data entry
Verified and logged receipt of data
Transcribed source data into the required electronic format
Transferred information from paper formats into computer files using keyboards, data records or optical scanners
Shatha Yousif
416-****-*** ************@*******.***
SALES ASSOCIATE Swarovski, Upper Canada Mall 2018-2020
Engaged customers on the sales floor with focus on customer service
Maintained high energy and professional manner at all times
Solved customer problems and exceeded expectations in store
Served multiple customers using outstanding customer service standards
Monitored customer access and greeted people entering the store
Directed customers to correct destination
CUSTOMER SERVICE REPRESENTATIVE RBC BANK VARIOUS York Region locations
Provided exceptional customer service in response to the customers’ needs
Recognized and responded to the customer's basic needs
Identified opportunities to promote and sell financial products and services, and assisted in the sales referral process, as appropriate
CUSTOMER SERVICE REPRESENTATIVE Scotia Bank, Richmond Hill ON
Followed company procedures and delivered accurate and thorough attention to detail
Well-developed communication skills, team player and contributor
Identified opportunities to promote and sell financial products and services, and assisted in the sales referral process, as appropriate
Other Employment Experience
Guest Expriance Hill Crest,Upper Canada Mall
Data entry/ Quality Control Nimble Information Strategies Inc.
Customer Service Representative Scotia Bank
Sales Association Laura Fashion Store/Bombay
Receptionist Philips Medical Service
Administrator Rafidian Bank
Tutor St Joseph Elementary School
Education and Professional Development
Bachelor of Science, Mathematics & Computer Science University of Baghdad,
Customer Service Representative Certificate Scotia Bank/Canada
Technical Support Specialist Everest College/Canada
Language English/Arabic
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