Certified Pharmacy Technician
Resume:
Michelle D. Williams, CPhT
New Castle, DE 19720
***************@*****.***
Professional Profile
Certified Pharmacy Technician with over 22 years of experience with a strong background in the areas of pharmacy benefit management, retail and hospital pharmacy, pharmacy call centers. Adept in Medicare knowledge, prescription drug names, and drug doses. Possess excellent customer service and communication skills. Also, comfortable with multi-tasking and working in a fast-paced environment. Proficient in using MS Word, MS Power Point, and MS Excel. I am a knowledgeable, reliable, and detailed oriented Delaware Realtor seeking to help first-time homebuyers and veterans obtain their dream home and help sellers get the best offer selling their home.
Professional Experience
AASIRA LLC
May 2024 - Present
HR Manager
● Conduct in person and online interviews.
● Enter and update employees information in payroll.
● Workforce administration.
● Employee engagement.
Philadelphia Job Corps Center
January 2023 - February 2024
Pharmacy Technician Instructor
• Responsible to provide students with training leading to Career Technical Training completion and industry-recognized certifications.
• Provides students with comprehensive and individualized case management that ensures student progress, achievement and completion of the Job Corps program.
• Provides quality career technical training that leads to student placement.
• Ensures classroom is well organized and conducive to student learning.
• Produces quality work/assignment in a thorough, timely and accurate manner.
• Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.
Integrated Resources, Inc, Edison, NJ
November 2021 - May 2022
Pharmacy Services Case Management Technician
● Worked at The Children’s Hospital of Philadelphia submitting prior authorization requests for medications via CoverMyMeds and insurance plans.
● Entering inpatient bed days and denial/appeal letters in Epic from emails and mail.
● Checking voicemails.
Hospital of the University of Pennsylvania, Philadelphia, PA April 2021 - October 2021
Pharmacy Technician I Inpatient
● Assisting in the preparing and filling of medication orders and medication carts.
● Compounding sterile and non-sterile preparation.
● Distributing medication to patients.
● Performing nursing unit QA inspections.
● Maintaining stock levels in all areas of the hospital. Lancesoft, Inc, Herndon, VA
November 2019 - November 2020
Pharmacy Prior Authorization Technician
● Worked at PerformRx completing data entry of prior authorization requests in the system.
● Called Provider offices to obtain missing or verify information on prior authorization requests.
OptumRx, Philadelphia, PA
December 2014 - June 2019
Sr. Pharmacy Technician/Appeals Coordinator
● Review prior authorization requests for Medicare and commercial members.
● Send denial files to the insurance plan for an appeal or redetermination.
● Place authorizations in RxClaim system for overturned denials and vacation overrides. Healthcare Support, Winter Park, FL
September 2014 - December 2014
Sr. Pharmacy Technician/Appeals Coordinator
● Worked at OptumRx reviewing prior authorization requests for Medicare and commercial members.
● Send denial files to the insurance plan for an appeal or redetermination.
● Place authorizations in RxClaim system for overturned denials and vacation overrides. Macy’s, Springfield, PA
July 2012 - December 2012
Sales Associate
● Fulfilled customer service concerns over the phone.
● Assisted customers with merchandise in-store.
● Maintained and replenished the sales floor.
● Opened up new credit card accounts and assisted customers with enrolling in charitable causes.
ExcelleRx, Inc, Philadelphia, PA
March 2008 - March 2012
Pharmacy Services Representative
● Communicated prescription needs and issues related to dispensing CII medications to hospices and prescribers.
● Coordinated access to emergent medication needs via same day access procedure.
● Monitored status of outstanding CII prescription from initial order to dispensing of order.
● Maintained accurate and precise documentation for every client/prescriber interaction. General Healthcare Resources, Plymouth Meeting, PA September 2007 - March 2008
Pharmacy Services Representative
● Worked at ExcelleRx communicating prescription needs and issues related to dispensing CII medications to hospices and prescribers.
● Coordinated access to emergent medication needs via same day access procedure.
● Monitored status of outstanding CII prescription from initial order to dispensing of order.
● Maintained accurate and precise documentation for every client/prescriber interaction. Kelly Services, Dover, DE
July 2006 - March 2007
Customer Service Representative at Bank of America
● Answered incoming calls from credit cardholders and assisting them with their accounts via phone and/or transferred calls to the appropriate department.
● Data entry for customer information.
Strawbridge’s, Dover, DE
December 2005 - July 2006
Sales Associate
● Fulfilled customer service concerns over the phone.
● Assisted customers with merchandise in-store.
● Maintained and replenished the sales floor.
● Opened up new credit card accounts.
Staffing Plus, Haverford, PA
January 2005 - August 2005
October 2004 - November 2004
Data Entry Technician/Certified Pharmacy Technician
● Entered directions for new prescriptions and refilled old prescription numbers via computer for a long-term care facility.
● Unit dose filling and answering the phone.
Drug Emporium, Upper Darby, PA
November 1998 - September 2004
Certified Pharmacy Technician
● Trained new technicians.
● Typed up prescriptions, pull and count tablets and capsules.
● Checked in drug orders, reordered medications, called in shortages of medications, and maintained inventory control.
● Assisted patients in the store and over the phone.
● Ringing up patient’s prescriptions on the cash register.
● Added new patients into the computer system and gave price quotes on medications. Certification
PTCB Pharmacy Technician Certification
Certification #10034047, Expires 12/31/2025
Education
Peirce College, Philadelphia, PA, Certificate in Pharmacy Technician, May 1996 Peirce Jr. College, Philadelphia, PA, Associate in Science, May 1987 Penn Wood High School, Lansdowne, PA, H.S. Diploma, June 1985
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