Data Entry Customer Service
Resume:
Lyna Pham
Sulphur, La *****
**********@*****.***
Professional Summary
Dynamic payroll clerk with expertise in data entry and payroll entry at SBS Construction. Proven ability to maintain confidentiality while resolving payroll inquiries, enhancing employee satisfaction. Strong organizational skills and proficiency in Microsoft Excel contribute to efficient records management and accurate wage verification. Committed to delivering exceptional service and support in fast-paced environments.
Skills:
Data entry
Payroll processing
Accounts payable
Microsoft Excel proficiency
Excel proficiency
Confidentiality assurance
Basic functions in Excel
Payroll inquiries
Recording data
Reviewing data
Records management
Analyzing information
Wage verification
Examining information
Customer service
Phone etiquette
Cleaning and sanitation
Guest engagement
Payment processing
Table bussing
Seating arrangements
Upselling
Server support
Beverage preparation
Group reservations management
Reliable and trustworthy
Team player
Flexible and adaptable
Task prioritization
Table preparation
Workflow coordination
Vital signs monitoring
HIPAA compliance
Clinical documentation
Patient scheduling
Emergency response readiness
Sterilization techniques
Infection control protocols
Immunization administration
Healthcare ethics
Medical terminology
Medical equipment operation
Billing assistance
Specimen collection and processing
History documentation
Vitals collection and documentation
Operating EKG equipment
Basic math
Updating medical records
Office support
Licensed cosmetologist
Scheduling appointments
Sanitation practices
Continuing education
Nail care services
Waxing and threading
Acrylic nail application master
Payment processing
Tool, equipment, and surface sanitizing
Payroll Clerk SBS Construction
Houston, TX
July 2012 - Current
Maintained payroll information by calculating, collecting, and entering data.
Updated employee files with new details such as changes in address or salary levels.
Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Maintained confidentiality of employee records and payroll information.
Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Established a well-organized filing system for maintaining all payroll-related documents securely.
Summary:
Handler of Checkbook/Accountant
Cosmetologist #1 Nails
Dallas, TX
Sept. 2018 – Feb. 2020
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Kept work areas, tools, and equipment clean and properly sterilized to minimize disease transfer and health risk of shared environment.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
Restaurant Hostess Kotoyama
Orange, TX
April 2014 – November 2018
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess Fuji’s Japanese Steakhouse and Hibatchi
Lake Charles, La
Sept. 2013 – April 2016
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist Super Nails
Orange, TX
August 2011 – May 2014
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Front Desk Receptionist Hotel
Orange, TX
August 2010 - March 2014
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Greeted visitors warmly, creating positive first impression of organization.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Assisted in coordination of company events, contributing to successful and well-organized functions.
Organized, maintained and updated information in computer databases.
Collected payments, processed transactions and updated relevant records.
Handled assignments independently with good judgement and critical thinking skills.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Crew Member/Cashier @ Fast Food
Bridge City, TX
February 2011 – January 2012
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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