Customer Service Help Desk

Khari Jackson

***** * ****** **, *****, IL ***** 708-***-**** **********@*****.***

OBJECTIVE:

Aiming for an operations and vendor coordinator position with a background in event curation, education, retail, and customer service. Skilled in leading projects with strong interpersonal skills. Committed to ensuring clear and consistent communication between artists and vendors. SUMMARY OF QUALIFICATIONS:

● NABCEP PV Associate Certificate

● Cisco IT, Networking, Cybersecurity Essentials Certificate

● Google Coursera Foundations of User Experience (UX) Design Certificate

● OSHA 10 Certified

● CPR Certified

● Previous installation, maintenance, wiring, and carpentry experience

● Strong interpersonal skills with an analytical, detail-oriented approach to problem solving

● Experienced mentor and trainer in renewable energy PROFESSIONAL WORK EXPERIENCE:

True Star Media Chicago, IL

Intern 06/2025 - Present

● Regularly cover and document events throughout the city

● Identify events to cover

University of Chicago Charter School Chicago, IL

Paraprofessional 09/2024 - 06/2025

● Assisted students in keeping up with curriculum

● Documented behavioral observations to relay between parents and teachers Sesenergi Eco Solutions Berwyn, IL

Independent Contractor 09/2023 - 06/2024

● Facilitation of outreach events for the renewable energy workforce

● Solar Panel installations

ITAV Urban Tech Academy Chicago, IL

Help Desk Apprentice 10/2023 - 06/2024

● Responded to support tickets; ran diagnostics and troubleshoots HomeFree Systems Homewood, IL

Install Technician 09/2021 - 09/2024

● Completed service call processing, arranged services and handled billing process Menards Homewood, IL

Sales Associate (Building)06/2022 - 09/2022

● Advised and assisted customers with building and landscaping projects

● Proactively managed daily tasks whilst handling customer needs EDUCATION:

ITAV Urban Tech Academy Chicago, IL

IT & UX Design Certification Training 10/2023 - 03/2023 Sesenergi Eco Solutions Berwyn, IL

NABCEP PV Certification Training 05/2023 - 09/2023 University of Missouri Columbia, MO

Communications Major 08/2020 - 05/2021

Crete-Monee High School Crete, IL

High School Diploma 08/2016 - 05/2020

PROFESSIONAL REFERENCES:

Sesenergi Eco Solutions

Senyo Ador - Director 224-***-****

Osei Andrews-Hutchinson - Educator 773-***-****

TRECC

Patrick Zakee Young - Director 773-***-****

It Takes A Village

John Roberson - Workforce Counselor 312-***-**** HomeFree Securities

John Mahome - Supervisor 708-***-****

Menards

Cory Jackson - Supervising Manager 773-***-****

True Star Media

Michael Issac - Director of Development 312-***-**** PERSONAL REFERENCES:

ITAV Urban Tech Academy

Patrick Zakee Young - Educator 773-***-****

From The ‘Go Fest

Michael Issac - Event Director 312-***-****

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