Systems Engineer

Aishia Glymph

Frisco, Tx ***** 253-***-**** ******.********@*****.*** https://www.linkedin.com/in/aishia-glymph Profile

Results-driven and detail-oriented IT professional with over 15 years of experience in delivering cutting-edge technology solutions, enhancing system performance, and ensuring seamless network operations. Proficient in a wide range of IT areas, including digital forensics, technical project management, cybersecurity, and IT infrastructure management. Adept at diagnosing complex technical issues, optimizing workflows, and collaborating with cross-functional teams to meet business objectives. Committed to staying updated with industry trends and continuously improving technical skills. Known for strong problem-solving abilities, bridging gaps, effective communication, and a passion for delivering high-quality IT services.

Experience

SYSTEMS ENGINEER/ TECHNICAL PROJECT MANAGER CFOCUS SOFTWARE INC 02/2024- PRESENT

· Streamlined the review process for technical content, reducing review time and improving accuracy and consistency across all documents.

· Led the design and implementation of a new Triage process to improve accuracy, communication and responsiveness with the Customer for completion of projects.

· Serves as a point-of-contact with Customers from the beginning of submittal of a requirement until approval for Implementation.

· Developed and maintained detailed project plans, timelines, and resource allocation, increasing transparency and accountability.

SENIOR SYSTEMS ENGINEER/TECHNICAL PROJECT MANAGER PTS 08/2022- 02/2024

· Streamlined the review process for technical content, reducing review time and improving accuracy and consistency across all documents.

· Led the design and implementation of multiple complex technical projects, utilizing Agile/Scrum methodologies to ensure timely and cost-effective delivery.

· Managed cross-functional teams of engineers, developers, and stakeholders, fostering a culture of collaboration and innovation to achieve project goals.

· Serves as a point-of-contact with vendors on IT services installations, movement, maintenance, and acceptance testing of new IT services.

· Conducted user acceptance testing to ensure technical documentation meets user requirements and is effective in achieving its intended purpose.

Telecommunications Technologists Peraton 11/2020- 08/2022

· Utilized forensic software tools such as EnCase, FTK, and Fred Sr to acquire, preserve, and analyze digital evidence while maintaining chain of custody.

· Performed data recovery from damaged or corrupted storage media, achieving a 95% recovery rate of critical data for legal and investigative purposes. Page 2

· Analyzed network traffic and logs to identify and trace unauthorized access, malicious activity, and cybercrime, assisting in the prosecution of cybercriminals.

· Created detailed forensic reports that outlined methodologies, findings, and recommendations for legal teams, ensuring evidence was presented clearly for court testimony.

· Performed mobile forensics using specialized tools like Cellebrite UFED and Fred SR to extract and analyze data from smartphones and tablets, aiding in criminal investigations. Network Engineer, MID ByLight 01/2020-10/2020

· Designed and implemented large-scale, secure networks for DoD, ensuring reliable and efficient communication for mission-critical operations.

· Developed and maintained network infrastructure, including routers, switches, and firewalls, to meet the evolving needs of DoD operations.

· Provided technical expertise on network design and security, working closely with stakeholders to implement and maintain secure and efficient network solutions for the DoD.

· Delivered timely resolution and document troubleshooting procedures to mitigate impact of issues and improve infrastructure performance.

· Perform incident response tasks and services restoration. Senior Systems Engineer LOCKHEED Martin 07/2019-01/2020

· Worked with Subject Matter Experts to gather technical information to translate complex concepts into clear, concise, and easily understandable language.

· Developed user manuals, technical guides, and online help documentation for complex software systems, resulting in a 50% reduction in customer support calls.

· Led the design and implementation of complex systems, utilizing a system engineering approach to ensure that all technical and business requirements were met.

· Developed and maintained system architecture, ensuring that systems were scalable, secure, and reliable.

· Discrepancy report work off and resolution, O&M training/mentoring, trending, procedure development, data collection, fault isolation, and performing real-time manual actions to restore system capabilities.

WINDOWS SYSTEMS ENGINEER 22ND CENTURY 05/2019-07/2019

· Designed, implemented, and maintained complex Windows-based systems, ensuring high availability and reliability for mission-critical operations.

· Developed and maintained Windows server infrastructure, including active directory, group policy, and file and print services, to support business-critical applications.

· Provide FBI Managers with regular updates on common problems encountered and identify possible longer- term solutions/improvements to reduce future problems.

· Managed the installation, configuration, upgrades, and troubleshoots of hardware and software components.

· Provided technical expertise on Windows-based systems, working closely with stakeholders to implement and maintain secure and efficient solutions. Network Administrator/Operations Analyst INSIGHT Global – Ft. Meade, MD 09/2018-03/2019

· Created and maintained documentation templates and style guides to ensure consistency and adherence to brand guidelines.

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· Provided an in-depth knowledge and understanding of the physical layer of the DODIN and how it supports DISA's mission to provide combat support.

· Monitored network performance and security, responding quickly to incidents, and implementing preventive measures to minimize downtime and ensure data protection.

· Managed and maintained large-scale, secure networks for the DoD, ensuring reliable and efficient communication for mission-critical operations.

· Maintained positive knowledge of the status / restoral process of Internet Access Points (IAP), Trans- Oceanic Trunks (TOT), and high-level high-capacity circuits/trunks and links. Project Manager/Engineer UNITED STATES ARMY – Various Global Locations 07/2009 – 07/2018

· Developed and delivered training sessions to enable end-users to understand and effectively use technical products.

· Led the engineering and technical evolution of JBLM's Mobile Device Management – Mobile Application Store (MDM-MAS) as a major capability within Defense Mobility Unclassified Capability (DMUC) using MobileIron Core and Sentry products.

· Successfully led the planning, analysis, design, test and evaluation, integration, and upgrade of existing mobility MDM-MAS components on average every 2-4 months to stay current with commercial releases and to support the latest device, to ensure a scalable solution to support from 5,000 to over 30,000 managed mobile devices.

· Designed, Documented, Implemented, Customized, and Migrated Mobile Device Management solution, Supported Apple iOS and Samsung Knox initial deployment and led evolution of device support.

· Led the mobility integration with JBLM’s WLAN integration and implementation. Account Manager Network Systems & Windows System Engineer

· Provided information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.

· Issued and troubleshooted connection problems for over 800 individuals with an understanding of Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocol.

· Managed multiple projects simultaneously, ensuring timely delivery of high-quality technical content to meet project deadlines.

· Trained, mentored, and supervised 10 team members in daily operational requirements, troubleshooting, report procedures, and deadline requirements to improve professional development.

· Managed database for ten consolidated cellular contracts totaling over $600K; maintained accountability and operational readiness of 2000 cellular devices. Systems Engineer Network Systems & Communication

· Supervised the integration of $1.6M worth of signal support and communication systems, to include the Command Post Platforms (CPP), in support of global operations.

· Collaborated with cross-functional teams to create technical documentation including user guides, manuals, online help and release notes for software products.

· Initiated and developed improved Publications for Standard Operating Procedures (SOP) to ensure 100% understanding of company, state, and federal regulation compliance.

· Conducted fault isolation and equipment recovery procedures for multiple Department of Defense enclaves to include NIPRNet and SIPRNet components.

· Designed and delivered training programs for internal teams on technical writing best practices, resulting in improved efficiency and consistency across the organization. Page 4

Education

A.A. IN GENERAL STUDIES MAY 2015 CENTRAL TEXAS COLLEGE, KILLEEN, TX Skills & Certifications

· CompTIA Security +

· CompTIA CYSA +

· Lean Six Sigma Yellow Belt, White Belt and Green Belt

· DISC Leadership Manager

· Agile Scrum Professional/Project Management

Essentials

· Software: Microsoft Office, Microsoft

SharePoint, Access [Microsoft Visio [Microsoft

Project], Disaster Recovery (SRM/RP)

· Operating Systems: Microsoft

Windows/Windows XP/Windows Server

2003,2008,2012, Remedy/ServiceNow, Win

10, Active Directory, Linux, Internet

Applications, Apple, Google, VMware,

VirtualBox Hyper-V, Cellebrite, Fred Sr,

Encase, FTK

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