Customer Service Automotive Technician
Resume:
Levi Tennant
Euless, TX *****
**********@************.*******.***
Professional Summary
Hardworking automotive technician with 3 years of experience in vehicle diagnostics and maintenance within the automotive industry. Proven ability to perform complex troubleshooting and repairs while ensuring compliance with safety regulations. Skilled in utilizing computerized diagnostic equipment and maintaining detailed records of repairs. Committed to delivering exceptional customer service and staying updated on the latest automotive technology advancements. Work Experience
Sales Representative
Farmers Insurance Group-Southlake, TX
March 2025 to Present
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision- making
• Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
Automotive Technician
NTB - National Tire & Battery-Grapevine, TX
March 2024 to March 2025
• Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
• Conducted regular maintenance services such as oil changes, tire rotations, and brake inspections to ensure optimal performance and safety
• Utilized computerized diagnostic equipment to identify complex issues and provide accurate repair solutions
• Collaborated with service advisors to communicate repair recommendations to customers effectively
• Maintained detailed records of all repairs performed, parts used, and labor hours for billing purposes
• Ensured compliance with safety regulations by following proper procedures for handling hazardous materials and operating equipment
• Assisted in inventory management by monitoring stock levels of commonly used parts and placing orders as needed
Automotive Technician
Mercedes-Benz Group-Grapevine, TX
September 2022 to September 2023
• Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
• Conducted regular maintenance services such as oil changes, tire rotations, and brake inspections to ensure optimal performance and safety
• Repaired or replaced faulty components in accordance with manufacturer specifications and industry standards
• Utilized computerized diagnostic equipment to identify complex issues and provide accurate repair solutions
• Collaborated with service advisors to communicate repair recommendations to customers effectively
• Maintained detailed records of all repairs performed, parts used, and labor hours for billing purposes
• Ensured compliance with safety regulations by following proper procedures for handling hazardous materials and operating equipment
• Stayed updated on the latest automotive technology advancements through ongoing training programs and workshops
Education
Associate's degree in Automotive Technology
Universal Technical Institute - Dallas Fort Worth-Dallas, TX May 2021 to June 2022
Skills
• Communication skills
• Customer service
• Time management
• Automotive diagnostics
• Computer skills
• Maintenance (3 years)
Certifications and Licenses
EPA 609 Certification
April 2022 to Present
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