Front Desk Customer Service

Address

Email

Phone 754-***-****

** ******* *****-******* ********** Manager with 12 years of experience. Knowledge of Concession stands with success at supervising large teams over various locations and ensuring fantastic customer service. Talented Customer Service Associate skilled at balancing customer needs and company demands.

02 EMPLOYMENT HISTORY

08/2022 — 03/2024 Hotel Front Desk Supervisor at Sonesta Hotels Miami

• Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner

• Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff

06/2021 — 06/2023 Assistant Manager at A1-Stoarge Miami 1. Managed daily operations of multiple storage facilities, ensuring optimal utilization of space and resources.

2. Supervised and trained a team of staff, fostering a collaborative work environment. 3. Maintained accurate inventory records and implemented efficient tracking systems. 4. Ensured compliance with safety standards and regulatory requirements. 5. Developed and executed training programs to enhance team performanc 01/2018 — 07/2023 Reservation Specialist at Marriott International Call Center

Doral

• Resolved customer complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction

• Maintained up-to-date knowledge of hotel services and promotions to provide customers with relevant information

• Greeted customers in a friendly and welcoming manner, resulting in a X% increase in customers returning to the hotel

Terrell Talbott

Management

Miami

USA

***********@*******.***

06/2020 — 03/2022 Verification Specialist at Marriott International Call Center

Miami

• Developed and implemented a comprehensive design verification and validation plan that ensured system requirements were met according to industry standards and customer specifications

• Conducted data entry and verification to ensure data accuracy and completeness 05/2018 — 10/2023 Assistant Manager at 7-Eleven Miami

• Coached and mentored employees to help them reach their full potential, resulting in a X% increase in productivity

• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales

• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

03/2015 — 05/2023 Manager of Concessions at Marlins Ballpark Miami

• Scheduling staff

• Preparing stand sheets and event closing procedures

• Conducting inventory counts

• Supervising and motivating concession team members

• Hiring and training concessions employees

• Organizing concession events

• Ensuring each concession station is stocked and staffed

• Assisting in inventory management and control activities. 10/2018 — 05/2020 PBX Operator/Receptionist at Shore Club South Beach

South Beach

• Greeted customers in a friendly and professional manner

• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

03 EDUCATION

Jan 2002 Florida International University Miami

BBA

04 SKILLS Customer Service Team Management

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