Customer Service Data Entry

ESTELA ESCOBAR

Managua, Nicaragua

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PROFESSIONAL SUMMARY

Highly passionate and results-driven professional with over four years of experience in customer service, risk investigation, and healthcare support. Adept at problem-solving, data security, and client communication. Skilled in lead generation, case management, and administrative tasks. Fluent in English and Spanish, with proficiency in CRM tools and office applications. PROFESSIONAL EXPERIENCE

Intake Receptionist

Downtown LA Law March 2024 - March 2025

• Managed client intake processes, handling inbound and outbound communications.

• Utilized RingCentral, Filevine, and Lead Docket to document case details and track legal matters.

• Assisted attorneys and legal staff in organizing and maintaining client records.

• Scheduled consultations and coordinated document submission for legal proceedings. Patient Accounts Representative

United Healthcare September 2022 - January 2024 Remote

• Handled medical records and managed data entry for patient accounts.

• Led patient outreach and scheduled necessary procedures and exams.

• Managed inbound and outbound communications related to healthcare services.

• Advised patients on different health plan options. Customer Service & Risk Investigator

Remitly March 2021 - June 2022 Hybrid

• Addressed consumer concerns about financial transactions and potential fraud risks.

• Collaborated with partners to resolve procedural and security issues.

• Conducted outbound calls for risk assessment and identity verification. Customer Service Advocate

Sitel January 2019 - December 2020 On-site

• Provided customer support by resolving inquiries and complaints efficiently.

• Updated account information and maintained customer records.

• Offered product and service recommendations based on client needs. EDUCATION

San Sebastian High School High School Diploma, 2018 SKILLS

• Client Intake & Legal Case Management

• Customer Service & Call Handling

• Risk Assessment & Investigation

• Data Entry & Records Management

• Strong Written & Verbal Communication

• Proficiency in RingCentral, Filevine, Lead Docket

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