Customer Service Project Management
Resume:
Jonathan Cecil
705-***-**** - ********@*****.***
Professional Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem- solving skills to maximize team performance.
Skills
Problem-Solving & Conflict
Resolution
• • Sales & Promotional Sales Strategies
• Client relationship management • Communication & Interpersonal Skills
• Staff management • Operations management
• Documentation and reporting • Project planning
• Project management • Business administration
Work History
03/2025 to Current Insurance Advisor
TD Insurance – Toronto
Advised clients on insurance products, ensuring alignment with individual needs and preferences.
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• Analyzed client financial situations to provide tailored coverage recommendations. Conducted policy reviews, identifying opportunities for improved coverage or cost savings.
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• Educated clients on claims processes, enhancing understanding and satisfaction. Developed training materials for new advisors, fostering knowledge sharing and consistency in service delivery.
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• Calculated quotes and educated potential clients on insurance options. 01/2022 to Current Manager
Cristini Athletics – Markham
• Maintained customers' financial profiles
• Providing excellent customer service and meeting quality standards regularly
• Provided mentorship and onboarding support for new employees Managed challenging customer interactions with professionalism, ensuring client retention and satisfaction
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• Fixed automated payment issues for customers
• Managed escalations and resolved customer concerns
• Provided appropriate solutions to resolve issues efficiently
• Coordinated with other departments to provide client resolutions
• Conducted comprehensive training and adjusted plans for continuous improvement Facilitated team workshops and knowledge-sharing sessions to enhance service efficiency
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Managed day-to-day gym operations, including scheduling, inventory, and client relations.
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• Analyzed training needs through assessments and feedback to refine curriculum.
• Mentored junior staff in instructional design principles and best practices. Established partnerships with external vendors for specialized training resources and tools.
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01/2022 to 04/2022 Trainer
Studio Fitness
• Provided personalized client consultations and tailored service recommendations Conducted fitness assessments and progress evaluations, adjusting training programs as needed to optimize results
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Fostered a positive and supportive training environment that motivated clients to meet their goals.
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Collaborated with coaching staff to analyze athlete performance data, driving strategic improvements.
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Mentored junior staff, promoting professional development and fostering a collaborative team environment.
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Evaluated program effectiveness through ongoing assessment, recommending adjustments based on feedback and outcomes.
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• Led initiatives to foster a culture of continuous learning within the organization. 01/2021 to 01/2022 Floor Manager
Elevation Fitness – Pickering
• Maintained customer accounts
• Fixed automated payment issues for customers
• Processed credit card and bank account payments
• Consistently achieved sales and quality targets through excellent customer service
• Suggested tailored financial products to clients during routine calls
• Conducted one-on-one sessions and group training Assisted with membership retention by building strong client relationships and providing ongoing support.
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Education
Bachelor of Arts: Criminology
Laurentian University
References
References available upon request
Certifications
OTL Insurance License
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