Service Representative Customer

Nov.**** - Present

Feb.**** - Aug.****

Lauryn Littleton

Chicago, IL 60620

773-***-**** • ***************@*******.***

Objective

Talented professional qualified in many roles involving customer/client support in data entry seeking to fill an opportunity. Motivated and results-driven in Microsoft and Google development tools with client care professionally having 7 years of experience delivering outstanding support in high-volume environments. Proven ability to manage multiple challenges, adhere to average handle time targets, and maintain high satisfaction ratings. Work Experience

Remote Customer Service Representative

Ao Globe Life Elite-WA,Remond 98052

Remote Insurance Agent Customer Service Representative typically combines sales and customer support skills to assist clients with their insurance needs.Address customer and incoming customers inquiries about insurance policies, coverage, claims, and billing. Mainly identifying and resolving any billing and account errors or issues. Recommended insurance products tailored to customers' needs. Upsell or cross-sell policies to existing clients.

Insurance Knowledge:

Supportive understanding of insurance products (auto, health, life, etc.). Technical Proficiency: Ability to use

CRM software and manage online portals.

Can quickly analyze and resolve customer concerns. Tools and Software:

CRM tools like Salesforce or HubSpot.

Insurance management platforms.

Video conferencing tools for remote interaction.

Assistant Director -Hybrid

Walk by Faith Learning Center

Staff Supervision:

Have handled the recruitment, training, and supervision of a successful childcare staff.

Also have provided guidance and mentorship to teachers and support staff Assist in scheduling and managing staff shifts to ensure adequate coverage as well

3. Curriculum and Program Development:

Aug.2022-May2024

Mar.2025-May.2027

Written in the planning and implementation of age-appropriate educational programs and activities. Also lead “Mentoring Hands”education articles for readers and staff.Having the space open to be assessed program effectiveness, making recommendations for improvements. Ensure curriculum aligns with state standards and center's educational goals.

References

Louise Tatum- 708-***-****

Latonia Mosley-773-***-****

Education

Associates in Child Development

Prairie State College

Completed the Certificate of Completion

Skills and Microsoft Zoom, CRM,Google, Docs etc.

B.A.S Early Childhood Education Minor Psychology

Governor State University

Core Competencies

Google IT Support For Beginners Certification

High-Volume Inbound/Outbound Call Handling

First Call Resolution (FCR) & Average Handle Time (AHT) Complaint & Escalation Management

CRM & Call Center Software (e.g., Five, Genesys, Avaya) Active Listening & Empathetic Communication

Quality Assurance & Performance Metrics

Cross-Selling & Upselling (if applicable)

Time Management & Multitasking

Team Collaboration & Coaching

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