Call Center Representative
Resume:
Angelina Rodriguez
Surprise, AZ *****
**********@************.*******.***
Professional Summary
To build a career in a growing organization, where I can get the Opportunities to prove my abilities by accepting new challenges and also fulfilling the company goal. Authorized to work in the US for any employer
Work Experience
Call Center Representative
Lexington Law-Peoria, AZ
May 2019 to December 2024
Inbound calls clients would call in about credit repair and I would go over there case and see what would need improvement and ways to help improve the score in detail. I would answer any issues the client had with credit repair when it comes to different charges that where not recognized. I would also except payment. Also move payment if need for client.
Cancel / Saves
Also if a client called in to cancel I would go over case and try to convince client to stay with service cause there where need of repair.
Call Center Representative
Empereon Constar-Glendale, AZ
October 2017 to April 2019
I did inbound calls it was for century link at the time in the billing department. When the client would call in I would follow the script that was provided and go over any type of billing issues to the clients need. If there was any issues I would correct them. I also did sells to try and set up service with century link Call Center Representative
Empereon Constar-Phoenix, AZ
October 2017 to April 2019
This location I was in the department of Win back outbound calls. I would call the customer that have parted ways with the service. Go ahead and ask exactly why they canceled and what exactly could we do better as a company to earn the customers trust back to set up services with our company again. I would then proceed to do my best to give them exactly what they need in asking the customer exactly what they are looking for in the service, proceed to give them exactly what they are asking in the service and to make sure the customer is satisfied. Packer
Snyder's-Lance, Inc.-Goodyear, AZ
March 2017 to September 2018
I would pull and pack product based on daily orders. Meets specifics of customer orders in a timely manner. Keeps products separated, organized and in good rotation. Packer/patroller
Macys Logistics Warehouse-Goodyear, AZ
October 2016 to February 2017
Responsible for stacking and piling goods into their correct containers and preparing them for shipment And for packing I would Pull and pack product based on daily orders. Meets specifics of customer orders in a timely manner. Keeps products separated, organized and in good rotation. Education
High school diploma
Deer Valley High School-Deer Valley, AZ
August 2010 to May 2013
Skills
• Customer Service
• Inside Sales
• Account Management
• Telemarketing
• Outbound Sales
• Sales
• Outside Sales
• Cold Calling
• Computer Skills
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