A Team Retail Store

Keren Gonzales

Chicago, Illinois ***** • 773-***-**** • ********.*****@*****.***

Enthusiastic Professional seeking position within a dynamic organization. Able to make a contribution to the company’s success through strong work ethic, willingness to learn, clear customer-centered communications, and ability to work in a team environment. Experiences in time critical and high-stress environments. Extensive knowledge in developing and maintaining community partnerships. Specialization in analytical thinking, problem solving and conflict resolution. Proficient in creating and implementing standard operating procedures to enhance efficiency. Fiscally responsible with clear goals. E xperience

NOVEMBER 2023-NOVEMBER 2024

Transportation Analyst l ULTA l Romeoville, Illinois REMOTE Support transportation operations from Ulta Beauty distribution centers to final retail store delivery. Work with logistic providers to monitor shipment status. Manage communication between internal parties and logistic providers; identify and resolve shipment exceptions to meet service requirements and on-time delivery. Build relationships with transportation providers to ensure a high-level of service Work collaboratively with Transportation Coordinators at each distribution center. Coordinate transportation for special requests, new stores, or expedited situations. Negotiate spot freight rates and dispatch overflow truck shipments. Support weekly/monthly/quarterly carrier scorecards and reviews. Support in the development of SOP's, training, KPI metrics, project work and continuous improvement. Create and maintain outbound shipping schedules. Communicate internally with Ulta Beauty distribution centers, District Managers, and retail stores to implement/adjust shipping schedules. Participate in transportation-related projects, provide feedback for continued system improvement, and support the transportation strategy

Achieve targeted individual & team performance and savings initiatives. Other duties and responsibilities as assigned.

Freight Pay and Claim Specialist l ULTA l Romeoville, Illinois REMOTE Audits freight bills: TL /LTL -ensures proper rates are applied. Ensures information on the freight bill is accurate, and all costs and terms associated with the company's services are captured on the freight bill. Audit information includes proper rates, service, commodity description and/or classifications of freight, weight, payment terms, dimensions, addresses, and appropriate documentation to support the freight bill. Reviews current contract rates to ensure the most efficient auto rate method is established to reduce manual rating. Assist with all claim related discrepancies. Analyze documents included not limited to BOL/POD, invoices and packing list to determine if we have a valid submission. Submit rebuttals when applicable and work with DCs to improve our receiving efficiency.

2019-2023

Freight Pay Auditor KeHE Distributors Romeoville, Illinois HYBRID Provide freight quotes and arrange transportation for our direct ship purchase orders- TL/LTL. Track PO to ensure pickup and delivery is on time. Re-arrange move in case of accident/weather/holidays. Ensure that system generates purchase & that orders are received by the vendor, and all needs are communicated. Run biweekly calls with in-network carriers to review aged invoices, advise on changes needed, and discuss improvements needed to prevent freight pay.

Audit freight bills: TL /LTL / Railroad-ensures proper rates are applied. Ensures information on the freight bill is accurate and all costs and terms associated with the company's services are captured on the freight bill. Audited information includes proper rates, service, commodity description and/or classifications of freight, weight, payment terms, dimensions, addresses, and appropriate documentation to support the freight bill. Reviews current contract rates to ensure the most efficient auto rate method is established to reduce manual rating. Review and analyze contracts, terms and other conditions in preparation of auditing to ensure the accuracy of the audit, helping to resolve rating and pricing disputes. Reviews and helps resolve reasons for short pays and other payment issues with customers. Analyze all freight bill corrections and reports findings to improve processes to eliminate possible future corrections.

Run weekly accessorials expense report and report on costs associated by category. Review load analysts’ accessorial approvals for eligible vendor chargeback services. Submit chargeback deductions to vendors.

Vendor disputes- Audit vendors purchase orders and freight movement to approve or deny charge deduction reversal requested by customer.

Create weekly invoices for drop-trailer credits and monthly rebates for our different participating distribution centers.

2018-2019

Equipment Coordinator Henry Schein Elmhurst, Illinois Receive signed customer equipment quotes from equipment sales specialists. Reviews equipment quotes for completeness, ensuring they include customer signature terms and selling prices. Process customer quotes into an equipment order and generate purchase orders. Ensures that the system generates purchases, that order/s are received by the vendor, and all needs are communicated.

Lead weekly meetings with internal sales team and leadership to track orders status, confirm we are meeting the timeline, and/or stay up to date on customers/ sales team needs. Receive all equipment shipped from vendor and verify receipts against the equipment order and vendor packing list.

Receive shipments into system and reserve properly against the equipment order. Responsible for the proper staging of equipment orders, including proper warehouse labelling, entering of serial number on the order, arranging all material to be in the same warehouse area, and set up for installation, if necessary.

Ships equipment and coordinates installations.

Maintains an accurate count of both center and offsite inventory. Participates in special projects and performs other duties as required. 2015-2018

Office Manager Smiles of Hope Berwyn, Illinois Create work schedules, prepare payroll.

Review and approve supply requisitions.

Create marketing opportunities and explore new ways to bring in new patients and retain our current. Thoroughly, accurately, and promptly document all work completed in the practice management system. Establish, maintain and update files, databases, records, and other documents. Develop, maintain and perform routine analyses of data for recurring internal reports. Make appointments for patients, process appointment cancellations or reschedules. Rescheduled same day appointments due to change in provider schedule.

Complete registration process for patient appointments, including demographic and insurance verification, patient management system data entry and revision, payment collection, and chart creation. Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries. Interpret for limited English proficiency patient/clients. 2013-2015

Dental Registration Lawndale Christian Health Center Chicago, Illinois 60623 Provide customer assistance in a high call volume environment. Perform various administrative tasks such as meeting minutes, chart construction, filing, scanning of documents and other tasks assigned by the manager.

Thoroughly, accurately, and promptly document all work completed in the practice management system. Establish, maintain and update files, databases, records, and other documents. Make appointments for patients, process appointment cancellations and rescheduling due to change in provider schedules as assigned by the manager.

Complete registration process for patient appointments, including demographic and insurance verification, patient management system data entry and revision, payment collection, chart creation, and other clerical work as necessary.

Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries. Interpret for limited English proficiency patient/clients. 2009-2013

Sales Manager Boost Mobile Chicago, Illinois

Advise sales representatives on ways to improve their sales performance. Analyze monthly reports to determine sales potential/inventory requirements and to monitor customers’ preference.

Sales of mobile phones, wireless products, service plans, accessories and provide total satisfaction to existing and new customers.

Create a profit/loss report that will allow us to make a budget to maintain a positive net income monthly. Responsible for marketing and PR/store quotas.

Assist customers with insurance claims, troubleshooting or any concerns. 2008-2009

Medical Interpreter Lawndale Christian Health Center Chicago, Illinois Provide an effective exchange of information between providers, support staff and patients while services are being provided.

Translate written material into Spanish or English Communicate effectively, accurately, and impartially both receptive and expressive within the understanding of patients and staff.

Maintain patient/employee confidentiality.

Interact with co-workers in a way that promotes a harmonious and cooperative working environment. Work to ensure that the department is operating effectively and efficiently, consistent with the Health Center’s mission, which would produce high quality services. Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and State and Federal Governments, etc. Responsible for performing other duties as required. Skills

Accountability • Task Prioritization • Team player • Excellent time management skills • Conflict • Data analytics E ducation

JUNE 2007

High School Diploma Farragut Career Academy Chicago, Illinois Technologies

Proficient in Microsoft Office Suite (i.e. Outlook, Excel, and SharePoint) • Trello • USB Syncada • Familiar with Navisphere and fourkites• MANHANTTAN • NetSuite • QuickBooks • S4 • E2Open

Contact this candidate