Customer Service Data Entry

Angelo Valero

San Francisco, CA ***** 415-***-**** *************@*****.***

Professional Summary

Experienced administrative professional with strong organizational skills and proficiency in office management, data entry, and customer support. Tech-savvy and developing expertise in IT support, troubleshooting, and system administration. Detail-oriented, adaptable, and eager to apply administrative and technical skills.

Skills

•Communication of complex technical concepts

•Record-keeping and data entry

•Comprehensive case support

•Backup and recovery procedures

•Exceptional time management

•Customer service

Work History

Administrative Assistant, 10/2023 - 06/2024

Workforce Development – San Francisco, CA

•Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

•Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

•Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

•Ensured accurate record-keeping with diligent data entry and database management.

Front Desk Assistant, 03/2014 - 08/2023

Dr. Basso's Podiatry – San Francisco, CA

•Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

•Answered customer telephone calls promptly and appropriately handled needs.

•Maintained a professional and welcoming front desk area, setting a positive first impression for guests.

Tech Support Lab Assistant, 01/2019 - 06/2019

City College Of San Francisco

•Supported students and community members by providing technical support, hardware diagnosis, and troubleshooting.

•Monitored and responded quickly to a variety of IT issues, listened to and assisted clients with efficient seeking resolution of technical issues, accessing accounts, and updating and maintaining software.

•Diagnosed and resolved desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.

Delivery Clerk, 08/2013 - 01/2014

Science Department, San Francisco State University

•Managed time effectively by prioritizing tasks based on urgency, distance, and customer expectations for prompt deliveries.

•Developed strong relationships with clients by providing exceptional customer service during deliveries and addressing any concerns or issues promptly.

Education & Certifications

Amfasoft

CompTIA A+ Computer Technician Fundamentals – June 2025

Coursera

Google IT Support Professional – January 2025

College of San Mateo

AWS Academy: Cloud Foundations – May 2022

AWS Academy: Cloud Architecture – May 2022

City College of San Francisco

Associate of Arts: Computer Networking and Information Technology – 2015

Associate of Arts: Liberals Studies, Arts & Humanities – 2013

Certificates:

Network Security – December 2022

Cybersecurity – December 2022

Fundamentals of Networking – May 2022

Cisco Networking – May 2022

Computer Technical Support – December 2019

San Francisco State University

Bachelor of Arts: Communications – 2015

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