Case Manager Customer Service
Resume:
Dan Wortham
**** *** ******** ****, *******, TN *7013
Phone: 615-***-**** Email: ***.***********@*******.***
Skills:
Excellent customer service, familiarity with a multitude of software programs including the following: Microsoft Office Software, FAMIS, FMS, Research World Wide Web for projects.
Education:
University of Phoenix Phoenix, AZ
Bachelor of Science, Business Management
November 2018
Employment:
Department of Children’s Services Nashville, Tennessee
Juvenile justice/JPO/JSW
Case Manager 2, Family Services Worker, juvenile Probation Officers 10/2021- Present
Conduct intake interviews with individuals reporting suspected child abuse or neglect.
Conduct interviews with the children, families, principal, neighbors and doctors.
Gather demographic information on the children and the families using various database e.g. Genogram, Ecomap, Lexus Nexus, etc.
Prepare and complete accurate information for the children pertaining to school records, psychological evaluation reports and/or medical examination results.
Identify natural, formal and informal supports
Conduct ongoing assessments of all incoming information on the child and families.
Conduct ongoing home visits to assess the safety of homes.
Conduct multiple and on-going face-to-face visits with children, resource families, providers kinship homes and other relevant entities.
Adheres to departmental policy.
Attend and complete ongoing required training hours as required by the Department.
Performed other duties as they may arise.
Williamson County Parks and Recreation
Nashville, Tennessee
Recreational Youth Case Manager 10/2020 - Present
Referee various youth games, such as, basketball, football, soccer, softball, volleyball, and kickball.
Attend meetings with Coaches, parents, staff, volunteers and community residents as needed in reference to program promotions and deliveries.
Responsible for the overall officiating/judging of sports, indoor and outdoor program activities.
Ensure all participants follow the organization policy and procedures.
Monitor the games start and finish play time to ensure all games are following the assigned schedule.
Interact with parents on the progress of youth and serve as a mentor.
Provide oral and written reports as required.
Perform other duties as they may arise.
Young Williams Child Support
Nashville, Tennessee
Case Manager 01/2021 – 08/2021 Assessed cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
Obtained and processed information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
Conducted interviews with custodial and non-custodial parents.
Accessed system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
Prepared cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
Monitored cases for delinquencies and modifications and took enforcement actions, as appropriate.
Calculated current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations.
Calculated child support arrears and other financial adjustments.
Completed necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
Responded to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provides case status information to customers, as necessary.
Recorded in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
Maintained confidentiality and security of case information.
Performed other duties as they may arise.
Cognosante
Nashville, Tennessee
Case Manager 01/2020 - 4/2020
Maintained patient’s medical records input and updated medical information into the database.
Provided healthcare professionals with patient’s information needed to treat patients appropriately.
Updated the system with patient’s movements throughout the system
Scanned patient’s record and updated spreadsheets with new and updated information.
Communicated with various health care providers to ensure documents are submitted for payment.
Ensured patients privacy rights, health, and financial needs were being met
Performed other duties as they may arise.
HERTZ Inc,
Nashville, Tennessee
Customer Service Representative 03/2019 – 12/2019
Created car rental reservations, processed rentals, and provided clean and safe vehicles to customers.
Assisted customers with various post rental inquiries that involved the rental and billing process. Worked in a fast-paced environment, while providing excellent a car rental experience.
Answered phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions.
Effectively communicated the Hertz/Lyft/Uber Rental Car Program and Procedures.
Maximized revenue opportunities with customers by actively soliciting business.
Performed other duties as they may arise.
Robert Half
Louisville, Kentucky
Billing Support Specialist 12/2017 – 05/2018
Managed the status of accounts and balances for various departments identifying any inconsistencies with Medicaid, Medicare, and Private Insurance carries.
Reviewed identified and updated patient’s information for claims and billing purposes.
Ensured clients and departments are informed on any outstanding debits and deadlines.
Ensured all data is recorded and input into the billing system accurately and is up to date.
Ensured receipts are accurate, posted and completed in a timely manner.
Referred delinquent accounts to the collection department.
Prepared monthly, quarterly, and weekly, reports as requested
Stayed up to date with compliance, coding, documentation, and other matters as it relates to long-term care, Veteran’s Administration, Medicare, Medicaid, and claims management.
Performed other duties as they may arise.
RISE, Inc.
Mesa, Arizona
Case Manager 02/2015 – 10/2016
Planned, prepared, and assisted in preparing client nutritious meals and ensure medication is administrator.
Assisted clients with personal care needs such as bathing, dressing, undressing, and hair and nails care.
Assisted clients with housekeeping and laundry services.
Assisted clients with emotional support, brain stimulating activities and engaged in social interaction.
Reviewed assigned cases for progress and/or closure.
Provided reports to Supervisors, Social workers, and physicians on client’s progress status on services.
Performed other duties as they may arise.
CSI Staffing
Phoenix, Arizona
Billing Specialist 09/2014 – 02/2015
Managed the status of accounts and balances for various departments identifying any inconsistencies with Medicaid, Medicare, and Private Insurance carries.
Reviewed identified and updated patient’s information for claims and billing purposes.
Ensured clients and departments are informed on any outstanding debits and deadlines.
Ensured all data is recorded and input into the billing system accurately and is up to date.
Ensured receipts are accurate, posted and completed in a timely manner.
Referred delinquent accounts to the collection department.
Prepared monthly, quarterly, and weekly, reports as requested
Stayed up to date with compliance, coding, documentation, and other matters as it relates to long-term care, Veteran’s Administration, Medicare, Medicaid, and claims management.
Performed other duties as they may arise.
TD Bank
Willingboro, New Jersey
Bank Teller 08/2013 – 02/2014
Processed customer transactions efficiently and accurately in a fast- paced environment; maintained and balanced a cash drawer; and adhered to company’s policies and procedures.
Greeted customers and facilitated a welcoming and customer- focused environment
Generated new business and expanded relationships with existing and potential customers by cross- selling bank products and services
Responded to customer inquiries and concern’s, researching, and identifying solutions
Performed other duties as they may arise.
New York City Department of Education
Brooklyn, New York
File Clerk 08/2010 – 12/2012
Prepared reports and correspondences for various districts, schools, and administration offices.
Overseen and filed personnel and sensitive documents for NYCDOE staff and students
Prepared files request for various departments, doctors, and other outside entities.
Received, sorted, and distributed incoming mail
Performed related duties as assigned.
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