Sales Manager Customer Service

FRESHIAN GATHONI

Phone: 071*-***-*** Email: **************@*****.*** Location: Kirigiti, Kiambu

PROFILE SUMMARY

Dynamic and self-motivated sales professional with 3+ years of experience in retail sales, customer service, and team management. Proven ability to build customer loyalty, meet sales targets, and contribute to smooth store operations. Fluent in English and Kiswahili, with a strong passion for people-oriented roles.

KEY SKILLS

- Excellent interpersonal and communication skills

- Strong customer service and customer care management

- Sales and marketing expertise

- Brand management and lead generation

- Effective negotiation and team collaboration

- Knowledge of retail and boutique operations

- Creative, innovative, and tech-savvy mindset

WORK EXPERIENCE

Sales Manager - Kirigit Kiddles Bookshop (2025 - Present)

- Assisted customers in selecting books and educational materials

- Handled daily cash reconciliation and inventory restocking

- Trained junior staff and ensured excellent customer service Boutique Manager - Kings and Queen Boutique (2023 - 2024)

- Managed boutique operations including sales, inventory, and staff supervision

- Advised customers on fashion trends and styles

- Maintained clean, attractive displays to drive product interest Sales & Marketing Associate - Flavashots.ke (2022 - 2023)

- Promoted brand awareness and increased customer engagement through online platforms

- Developed and implemented sales strategies

- Built long-term customer relationships

EDUCATION

Denzel Computer Training College - Certificate in Computerized Secretarial (2021 - 2022) Gladies Girls High School - KCSE (2016 - 2020)

Donholm Primary School - KCPE (2006 - 2015)

LANGUAGES

Fluent in English and Kiswahili (speaking, reading & writing) INTERESTS

- Reading novels

- Travelling and exploring new places

- Socializing and networking

REFEREES

Flavashots.ke

Email: **********@*****.***

Phone: +254-***-***-***

Contact this candidate