Customer Service Team Lead

PHILIP J ERVEN III

San Antonio, Texas 805-***-****

************@*****.***

www.linkedin.com/in/philiperven3

PROFESSIONAL SUMMARY

Experienced and versatile production and logistics professional with a strong background in assembly, metal fabrication, delivery operations, and telecommunications. Skilled in operating complex machinery, maintaining safety and quality standards, and optimizing workflow efficiency. Proven ability to manage multiple projects, meet tight deadlines, and deliver exceptional customer service. Adept at troubleshooting technical issues, working collaboratively with teams, and ensuring compliance with industry regulations.

PROFESSIONAL EXPERIENCE

Team lead/Driver April 2025 – June 2025

Coleman Worldwide Moving

Operate company vehicles safely for both local and long-distance moves, ensuring compliance with state and federal traffic laws, as well as company safety guidelines.

Load and unload goods carefully, ensuring that all items are protected, wrapped, and securely packed to prevent damage during transit.

Conduct detailed inventory checks before, during, and after each move to ensure all items are accounted for and properly documented.

Ensure timely delivery of household goods and commercial items, meeting scheduled delivery times and communicating any changes or delays to clients in advance.

Provide exceptional customer service by interacting with clients in a professional and friendly manner, answering questions, addressing concerns, and delivering a positive moving experience.

Adhere to all safety protocols, including wearing personal protective equipment (PPE), following weight limits, and using the proper lifting techniques to avoid injury or damage.

Handle and transport fragile, high-value, or specialized items (such as antiques, artwork, or electronics) with extra care, ensuring proper wrapping, padding, and secure loading.

Complete all required paperwork, including move forms, inventory lists, and billing documentation, ensuring that all customer transactions are accurately recorded.

Always maintain a professional appearance and demeanor, reflecting the company’s standards of excellence and customer satisfaction.

Metal Fabrication Technician Aug 2024 – Mar 2025

Ranch Armor Utility Task Vehicle (UTV)

Operated Boss Laser Mfg Group Adige-SYS LS7 machine, finished and refined laser-cut part utilizing handheld grinders and a Grindmaster machine. Ensured smooth edges and consistent quality

Utilized drill press with precision to create accurate holes and prepare parts for assembly, adhering to strict manufacturing specifications.

Forklift operator, transported and organized materials daily

Manned a ProBend E-Series 320-200 electronic brake press to bend and form metal components with high accuracy, ensuring alignment with design standards

Managed pallet organization and maintained a clean, orderly workspace to improve workflow efficiency and minimize production downtime

Amazon Delivery Driver Associate May 2024 – Aug 2024

Pacer Express LLC

Delivered packages to residential and commercial locations, meeting tight delivery deadlines and maintaining a high level of customer satisfaction

Operated company delivery vehicles safely and efficiently, strictly adhering to traffic laws and safety regulations while navigating diverse road and weather conditions to ensure secure and timely deliveries

Optimized delivery routes using GPS and route planning software to improve efficiency and reduce delivery times

Executed thorough pre/post-trip vehicle inspections to ensure operational safety and promptly address any maintenance issues

Maintained detailed delivery records, including electronic proof of delivery and customer signatures, to ensure accurate reporting and accountability

Collaborated with dispatchers, customers, and team members to address delivery issues, provide real-time updates, and ensure a seamless delivery experience

Performed heavy lifting and package handling using proper ergonomic techniques, showcasing physical stamina and a strong emphasis on injury prevention

ACR Quality Communications Aug 2022 – Jun 2023

Telecommunication Installation Specialist

Ensured adherence to industry standards throughout installation processes to guarantee quality and compliance

Maintained meticulous records of parts inventory to facilitate efficient project management

Collaborated closely with clients from project inception to completion, prioritizing customer satisfaction

Helped develop strategies to improve customer relationships, boost service levels, and enhance client satisfaction.

Implemented safety protocols in accordance with manufacturer specifications to ensuring a safe environment

Troubleshot technical issues encountered during installations to swiftly address and resolve any challenges

Managed of multiple projects, meeting stringent deadlines and maintaining high-quality standards

Provided technical support throughout the installation process to ensure the successful completion of projects

Analyzed and assessed customer requirements to deliver tailored solutions promptly and effectively

Conducted precise measurements of parts to validate specified dimensions/settings, ensuring accuracy and precision

PHILIP ERVEN, PG. 2

Main Line Assembly Worker Jun 2022 – Aug 2022

Aisin Texas Corporation

Operated production machinery and assembled components on an assembly line by following detailed standardized procedures, ensuring consistency and product quality.

Consistently met or exceeded daily production targets by adhering to the assigned production schedule and responding effectively to manufacturing leadership requests.

Maintained a safe and organized work environment by strictly following all manufacturing and safety guidelines, including proper handling of equipment and materials.

Performed physically demanding tasks related to assembly and production, demonstrating strength, precision, and attention to detail to support efficient operations.

EDUCATION

Attended University of Mary Hardin–Baylor (Criminal Justice) – 2021/2022

Graduated from Byron P. Steele II High School – 2021

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