Senior Analyst Business Operations
Resume:
Jacqueline Evans
HContact
Augusta, Georgia 30904
*********@*****.***
Experienced Senior Analyst with over 10 + years of expertise in healthcare business operations, Acute and Ambulatory, system management, and documentation. Proven track record for resolving system issues, writing technical documents, workflows, and diagrams. Adept at collaborating with cross-functional teams, setting clear goals, and monitoring performance. Eager to contribute to success by leveraging analytical and technical skills. Developed and managed user stories and acceptance criteria for software development projects, ensuring alignment with Scrum and Kanban methodologies to improve project efficiency and delivery.
Key Skills
Business Analysis
Acute Care experience
Ambulatory experience
Revenue Cycle knowledge Documentation
System Implementation Support
Testing
Project Management
Communication
Problem-solving
Team Building
Team Management
Senior Analyst, Unity Healthcare / Wheatly Group
Served as a Senior Pharmnet Analyst. Managed Pharmnet support, resolution of identified issues affecting system performance and workflows. Increased system efficiency by providing regression testing of updates and facilitating domain transitions when needed using testing. Responsible for ensuring accurate implementation of resolved system issues, enhancing system reliability through comprehensive reviews and process steps. Proceduralized the tracking and trending of system issues. Build and Implementation of Acute care, and Ambulatory systems.
Content Analyst, Accenture Federal
Developed and produced system storyboards and charts, improving readability and user comprehension by. Identified, documented, and resolved issues, enhancing workflow efficiency by 25% through comprehensive tracking and reporting. Provided Excel spreadsheets and reports for missing documentation and medication scans, ensuring data accuracy and completeness.
Senior Analyst, Southeast Medical Center
Improved system efficiency by providing system rebuild, optimization, testing, and training, ensuring smooth transitions and minimal downtime. Enhanced system reliability by 75% through writing testing scripts for building, migration, and data generation, and collaborating with cross-functional teams for effective testing. Reduced errors by 50% by preparing, validating, and documenting training materials, and writing documents for staff training and new process documentation.
Redesigned build and implementation and activation of Ambulatory care pharmacy systems
Senior Analyst, Seattle Cancer Care Alliance
Partnered with Oncology Research Study Coordinators and Principal Investigators to transform manual documentation of study requirements into an automated process, improving efficiency. Prepared, populated, validated, and maintained training documents domain before end-user testing and training, reducing errors by 25%. Collaborated with cross-functional teams to ensure accurate documentation and streamlined processes, enhancing overall project delivery.
Content Analyst. Accenture Federal
Developed and produced system storyboards and charts, improving readability and user comprehension by. Identified, documented, and resolved issues, enhancing workflow efficiency by 25% through comprehensive tracking and reporting. Provided Excel spreadsheets and reports for missing documentation and medication scans, ensuring data accuracy and completeness.
Senior Analyst, Southeast Medical Center
Improved system efficiency by providing system rebuild, optimization, testing, and training, ensuring smooth transitions and minimal downtime. Enhanced system reliability by 75% through writing testing scripts for building, migration, and data generation, and collaborating with cross-functional teams for effective testing. Reduced errors 50% by preparing, validating, and documenting training materials, and writing documents for staff training and new process documentation.
Analyst – IS Deployments, Community Health System
Led system pharmacy migration projects, improving system efficiency by redesigning and providing comprehensive documentation and testing of Bar Code Medication Administration process. Designed and tested medication receiving and processing, reducing errors by 50%, by identifying, investigating, and resolving interface issues. Partnered with cross-functional teams to develop protocols for system implementation, migration, and regression testing, ensuring seamless transitions and minimal downtime.
Senior Consultant, Tallahassee Memorial Hospital
Provided end-user support and system recommendation of pharmacy system. Redesigned, built, and tested medication processes, improving system efficiency providing comprehensive system implementation and domain testing support. Created integrated and targeted test plans, aimed at reducing errors by incorporating system modifications based on test results. Worked with team aimed at delivering production support during system go-live. Served as a liaison between client clinicians and corporate entities, ensuring seamless communication and successful system migration support.
Senior Analyst, Cerner Corporation
Performed full project lifecycle, business process analysis, design, configuration documentation, implementation, domain migration, training, and support, improving system efficiency by 95%. • Gathered, documented, and analyzed business requirements, reducing errors through comprehensive reviews and process steps. • Partnered with client Informatics Sub-Committees to provide answers and resolutions to issues, system maintenance, and changes, enhancing system reliability by meeting the goal to provide 99% system uptime.
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