Service Representative Customer

Austin Paraison

239-***-**** ***********@*****.*** Las Vegas, NV 89014

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Linux

Python

Risk Assessment

Data Security

Risk Level Determination

Data Analysis

EXPERIENCE

Security Officer, Station Casinos, January 2023-Current

Las Vegas, NV

Guarded restricted areas to prevent unauthorized entry.

Monitored premises and recorded activity in daily officer reports.

Secured personnel and premises by inspecting buildings and patrolling property.

Completed incident reports to record security or loss prevention incidents.

Documented security-related situations and submitted in-depth reports to superiors.

Tech Support, Alorica, December 2020-January 2023

Fort Myers, FL

Disassembled computer systems to troubleshoot and resolve hardware issues.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Generated reports and updated files and documentation.

Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Documented repair processes and helped streamline procedures for future technical support actions.

EDUCATION AND TRAINING

Bachelor of Science

Cybersecurity, University of Phoenix, Tempe AZ Expected in December 2026

CERTIFICATIONS

Google Cybersecurity Certification - 2023

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