Customer Service Front Desk

Heidi Maurival

**************@*****.*** 612-***-**** Jacksonville, FL

Summary

Dedicated professional with 10 years of experience in customer-facing roles, seeking a Customer Service Representative position. Proven track record in customer service, sales, and effective communication, honed through positions as a Color Consultant and Front Desk Receptionist. Skilled in appointment setting, cash handling, and achieving sales goals in dynamic environments.

Work Experience

Sally's Beauty Supply

Color Consultant Jacksonville Apr 2024 - Present

• Assist customers in locating and selecting suitable products, contributing to achieving daily sales targets.

• Manage store operations, including opening, closing, and maintaining cleanliness and organization. H&R Block

Front Desk Receptionist Albany, GA Dec 2023 - Apr 2024

• Scheduled and managed client appointments, ensuring efficient use of time and resources.

• Facilitated communication by handling incoming calls and emails, while maintaining organized and accurate records. Us Grocery & Tobacco

Cashier Hopkins, MN Feb 2023 - Aug 2023

• Processed customer transactions efficiently, ensuring a seamless checkout experience and maintained high levels of customer satisfaction.

• Organized and replenished store inventory, contributing to a clean and well-stocked shopping environment. Education

Shakopee Senior High School

High school diploma, General Education Shakopee, MN Jun 2019 Certifications

CPR April 2020 to Present

First Aid Certification

Skills

Caregiving, Customer Service, Sales, Cash Handling, Cash Register, Communication, Problem-Solving, Empathy, Time Management, Multitasking, Product Knowledge, Active Listening, Positive, Energetic, Conflict Resolution, Attention to Detail, Customer etiquette, Appointment setter

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