Machine Learning Customer Service

Shivani Devale

Cleveland, Ohio 216-***-**** www.linkedin.com/in/shivanidevale ****************@*****.*** www.github.com/Shivanidevale Technically proficient Computer Science graduate with hands-on experience in Python, SQL, C++, and Linux. Strong foundation in data analysis, software development, and machine learning. Excited to contribute to cutting-edge development teams and grow as a versatile engineer in fast-paced, innovative environments. EDUCATION

Cleveland State University, Cleveland, Ohio, GPA: 3.56/4. Expected Dec 2025 Master Of Science in Computer Science

University Of Mumbai, India, GPA: 3.56/4. May 2021 Bachelor Of Computer Engineering

SKILLS & KNOWLEDGE

• Programming Skills: C, C++, Core Java, SQL, Core Python, Advanced Python, Machine Learning, HTML5, CSS 3, JavaScript, Data Structures, OOPS

• Tools used: Tkinter, Django, Tableau, Power BI, Eclipse, Visual Studio, Anaconda, Oracle, SSMS, Linux

• Transferable Skills: Communication skills, Problem-Solving, Critical Thinking, Teamwork and Leadership skills, Customer service, Multi-Tasking, Project Management skills. PROFESSIONAL WORK EXPERIENCE

Graduate Assistant. Cleveland State University. Cleveland, Ohio. February 2025-Present

• Act as the primary liaison between the Program Manager for Student Employment and the CDE staff, ensuring prompt acknowledgment and execution of student employment requests.

• Serve as the main contact for resolving student employment issues and handling data and report requests from the system.

Peer Advisor. Cleveland State University. Cleveland, Ohio. May 2024-Jan 2025

• Deliver high-quality customer service in person, via email, and over the phone, handling inquiries and scheduling career coaching appointments.

• Maintain data entry in compliance with FERPA regulations and assisted with event planning and office projects.

• Collaborate in a fast-paced environment, managing multiple tasks efficiently and assisted students with Handshake and CDE website navigation.

Jr. Data Analyst. Maxgen Technologies Pvt. Ltd. Mumbai, India. March 2022-June 2023

• Worked closely with senior data analysts, data scientists, and other team members to support ongoing projects.

• Created and maintained dashboards and reports to track key performance indicators and trends.

• Collaborated with other departments such as marketing, finance, and operations to understand their data needs and provide relevant insights.

ACADEMIC PROJECTS

Title: Rainfall Prediction Using SVM Algorithm. Mumbai, India. July 2020-May 2021

• The project aims to develop a rainfall prediction system using Support Vector Machine (SVM) algorithm to forecast future rainfall based on historical data, aiding agriculture, water management, and disaster preparedness.

• Preprocessed large datasets, including data cleaning, normalization, and feature extraction by using python and machine learning libraries (e.g., Scikit-learn, Pandas) for model development and data analysis. CERTIFICATES

• Introduction to Cloud Computing by Coursera. May 2022.

• Web Development course by Udemy. Jan. 2022.

• Machine learning by Internshala Trainings. Aug. 2021.

• Programming with Python by Internshala Trainings. Feb 2020.

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