Patient Care Administrative Assistant

JOLIET, US • ************@*****.*** • 331-***-****

AMY CHAVEZ

Healthcare Professional

PROFESSIONAL SUMMARY

Healthcare professional with over 25 years of extensive medical administration and patient care expertise, excelling in geriatric services and clinical procedures. Skilled in medical billing, wound care, and care coordination, focusing on enhancing patient outcomes through innovative solutions. Committed to fostering collaborative healthcare environments and implementing advanced care protocols for improved patient satisfaction and safety.

EMPLOYMENT HISTORY

ADMINISTRATIVE ASSISTANT (REMOTE) FEB 2023 - PRESENT

Alltech Painting, LLC. - Glendale, AZ

Handle calls and respond to inquiries.

Schedule meetings and appointments.

Maintain contact lists and manage correspondence.

Aid with reports, presentations, and recruitment processes.

Order supplies and manage inventory.

Arrange travel and handle expenses.

Support visitors and supervise junior staff members.

Perform various administrative duties and ensure the maintenance of equipment.

Conduct data entry and sort mail.

Improve document organization and file maintenance.

PERSONAL PRIVATE CARETAKER FEB 2023 - MAY 2024

Coordinate with family and medical teams to ensure a cohesive care and support approach.

Develop and watch daily care routines to achieve best health outcomes.

Manage medication processes and set up protocols to ensure client safety and well-being.

Provide emotional support, preserve dignity, and enhance life quality.

Create effective care plans in collaboration with healthcare providers to enhance treatment outcomes.

Streamlined medication management protocols while supporting detailed health records, ensuring best treatment adherence and safety standards

Established robust communication networks between healthcare providers and family members, creating seamless care coordination

Developed preventive care strategies through daily health monitoring, leading to substantial improvements in client well-being

MEDICAL/OFFICE ASSISTANT/PHLEBOTOMIST JUL 2018 – 2019

Vittori Foot and Ankle Specialist

Facilitated patient communication, enhancing care for 100 patients daily.

Supported surgeries and managed imaging, boosting efficiency.

Performed venipuncture and capillary draws, improving diagnostics.

Aided in casting and wound care, ensuring exact treatment.

Collaborated to resolve patient issues, increasing satisfaction.

Managed comprehensive medical support, including phlebotomy, x-rays, wound care, and foot casting, while supporting precise documentation standards

PHLEBOTOMY SUPERVISOR/PHLEBOTOMY FLOAT NOV 2009 - Jul 2018

Northwestern Medicine

Led 80+ staff, ensuring precise patient sample handling and compliance with safety protocols.

Resolved client and physician concerns, enhancing service quality and satisfaction.

Developed blood draw protocols, improving accuracy and safety across multiple specialties.

Managed hiring, payroll, and scheduling, ensuring seamless operations and client satisfaction.

Performed venipuncture for diverse age groups, supporting exacting standards in specimen processing.

Streamlined phlebotomy processes and staff management while coordinating with multiple healthcare specialists to enhance operational efficiency and patient care quality.

Managed end-to-end laboratory operations, including specimen handling, equipment maintenance, quality control, and compliance across diverse medical specialties.

Fostered strong relationships with physicians, clients, and staff while resolving technical challenges and ensuring seamless laboratory operations.

Optimized laboratory workflow through systematic error tracking, strategic staff scheduling, and implementation of efficient blood drawing protocols.

MEDICAL ASSISTANT/PHLEBOTOMIST JUN 2008 - Nov 2009

Family Wellness and Healthcare

Recorded vital signs, performed venipuncture, capillary draws, subcutaneous and intramuscular injections, EKGs, and aided with OB/GYN procedures.

Prepared pregnancy tests, scheduled appointments, and ordered lab tests using ICD-9 and CPT codes. V

Verified insurance eligibility, supported patient charts via EMR, ordered supplies, and aided with billing.

Gained a solid foundation in patient care, showcasing adaptability and commitment to diverse populations.

EDUCATION

Plainfield High School, August 1989 – August 1992

CERTIFICATIONS

National Phlebotomy Association – 1993

BLS – June 2025

SKILLS

Phlebotomy (Expert), Patient Care (Expert), Healthcare Management (Expert), Clinical Procedures (Expert), Leadership (Expert), Medical Administration (Expert), EMR (Experienced), Venipuncture (Expert), First Aid (Expert), CPR (Experienced), Patient Safety (Expert), Team Management (Expert), Quality Control (Expert), Medical Billing (Expert), Insurance Verification (Expert), Health Informatics (Expert), Patient Engagement (Expert), Care Coordination (Expert), Wound Care (Experienced), Medication Management (Expert), Emotional Intelligence (Expert), Diagnostic Support (Expert).

REFERENCES

Dr. Farah Turk, Family Healthcare of Plainfield (*******@*****.***, 815-***-****); Lindsey Rymarz, Northwestern Medicine (*************@*****.***, 630-***-****); John Jaros, Simple Laboratories (************@*****.***); Dr. Maria Sosenko, Prairie Rheumatology 815-***-****); Dr. Christopher Vittori, Vittori Foot & Ankle Specialists 773-***-****).

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