Customer Service Technical Support

Menesha Pike

***********@*****.*** 903-***-**** Houston, TX

SUMMARY

Seeking role as a customer support representative with 25 years of experience. Skilled in clear and courteous communication, deploying solutions, and problem-solving to enhance customer satisfaction. Proven ability to foster client rapport and deliver exceptional service through active listening and customized solutions. WORK EXPERIENCE

Ebony and Ivory Hair Salon Mobile

Cosmetologist Jan 2000 - Present

• Deliver personalized beauty services such as hair styling and coloring, ensuring client satisfaction through attentive service and customized treatments.

• Foster strong client rapport by actively listening to needs and providing individualized care and solutions.

• Maintain appointment schedules and uphold salon hygiene standards, while keeping abreast of current industry trends and techniques.

Willis Towers Watson Richardson, Texas

Application Customer Service Representative Aug 2022 - Dec 2022

• Addressed customer inquiries and resolved issues, delivering guidance on application processes to enhance user experience.

• Employed problem-solving abilities to manage and resolve complex customer concerns, achieving satisfactory outcomes.

• Maintained detailed and confidential records of customer interactions, ensuring accuracy in documentation. Avionn Home Care Tomball, Texas

Caregiver Aug 2013 - Jan 2022

• Provided empathetic assistance to elderly and disabled individuals, aiding with personal care, hygiene, and nutritional needs.

• Fostered dependable relationships through consistent emotional support and companionship to enhance clients' quality of life.

• Collaborated with medical staff to maintain client health, vigilantly observing and documenting health status changes.

EDUCATION

Liberty Union High School

High School Diploma

1998

SKILLS

Active Listening • Communication • Empathy • Compassion • Problem-Solving • Conflict Resolution • Confidentiality • Ethical Judgment • Customer Service Excellence • Time Management • Organization • Detail-Oriented • Problem-solving • Troubleshooting

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