Guest Services Financial Reporting
Resume:
Kandice May
Reno, NV *****
*************@*****.***
Professional Summary
Experienced Hospitality and Property Operations Leader with over 15 years of proven success managing short-term rentals, corporate housing, hotels, and luxury estates. Skilled in owner relations, guest services, housekeeping operations, financial reporting, vendor oversight, and cross-functional collaboration. Track record of increasing property performance, leading teams across diverse markets, and resolving escalations with a service-first mindset. Adaptable, resourceful, and passionate about creating unforgettable guest and client experiences. Authorized to work in the US for any employer
Work Experience
Hospitality / Property Manager
Barsala LLC-Reno, NV
June 2024 to Present
Oversee daily operations for 34 units (78 bedrooms) across hospitality, residential, and corporate housing segments.
Lead guest services, vendor coordination, preventive maintenance, and lease administration. Drive guest satisfaction through optimized booking, check-in, support, and departure processes. Manage budgeting, revenue collection, invoicing, and financial reporting, generating $50K+ quarterly revenue.
Implement tech-driven process improvements to boost service quality and operational efficiency. Resolve emergencies and operational challenges with minimal disruption to service delivery. Hospitality Floor Manager
Grand Sierra Resort and Casino-Reno, NV
February 2024 to May 2024
Managed operations for a 27-floor hotel with nearly 2,000 rooms, supervising 23+ direct reports daily. Coordinated cross-departmental teams (housekeeping, maintenance, front desk) for seamless guest service.
Conducted detailed unit inspections and enforced health and safety compliance. Developed training and engagement programs to enhance guest satisfaction and team performance. Context: Resigned to address a family health crisis beyond the available leave period. Hospitality Manager / Housekeeping Manager
Extended stay Motel 6-Sparks, NV
September 2023 to November 2023
Managed 92-room extended stay property; led all housekeeping and public area operations. Conducted OSHA-compliant inspections and addressed guest needs in coordination with the front desk. Controlled inventory and maintained supply costs within budget. Context: Exited position due to a fatal incident involving an intruder that compromised employee safety. Director of Housekeeping and Operations
Tahoe Getaways-Lake Tahoe, CA
March 2022 to June 2023
Oversaw 244+ Airbnb-style vacation rentals, managing all operations except maintenance and payment. Built and supervised 14 housekeeping teams, improving readiness rates and reducing turnover. Introduced inventory tracking tools and eco-friendly initiatives, cutting waste and supply costs. Managed payroll, linen programs, supply vendors, snow removal, and hot tub care. Hospitality Manager / Housekeeping Director
Vacasa-Lake Tahoe, CA
April 2021 to March 2022
Led operations for over 500 vacation rental properties across multiple markets. Maintained owner relations, resolved escalations, and ensured guest satisfaction. Conducted property inspections and coordinated vendor services (landscaping, snow, chimney). Managed staff scheduling, decor refreshes, inventory, and internal team communications. Owner/Operator
May's Lake House Cleaning-Carnelian Bay, CA
August 1999 to May 2020
Co-founded and ran a luxury housekeeping company serving estate homes (8,000–17,000 sq. ft.). Directed all aspects of operations: scheduling, training, financials, and client relations. Introduced eco-friendly cleaning and inventory systems to boost service quality and retention. Retired the business in 2020 and successfully transitioned clients post-COVID. Education
Bachelor's degree in Business Management
Sierra College-Truckee, CA
August 1999 to June 2003
High school diploma
North Tahoe High School-Tahoe City, CA
September 1996 to June 2000
Skills
• Skilled in Canva, and digital communication toolsCommunity Engagement & Relationship Building
(in-person & remote) Virtual Event Coordination & Moderation Digital Communication & Content Management Customer Experience & Conflict Resolution Team Leadership, Training & Development Operations Management & Workflow Optimization Strategic Planning & Process Improvement Adaptability in Startup and Growth Environments
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