Information Technology Technical Support

ANANDHI SIVAKUMAR

*************@*****.*** 250-***-****

PROFESSIONAL SUMMARY

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Wiling to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

TECHNICAL SKILLS

Database Tools : MySQL, Microsoft SQL Server, Tableau, Power BI Web Applications : HTML, CSS, JavaScript, jQuery

Operating Systems : Windows, Mac OS

PROFESSIONAL EXPERIENCE

Technical Support, Wealth Excellence, Edmonton, Canada Nov 2019 – Dec 2024

• Provide step-by-step instructions to fix technological issues

• Provide backup solutions whenever necessary

• Provide training sessions for new hardware or software products

• Access instruction manuals to help users utilize their software or hardware properly

• Keep detailed logs of client problems, solutions, and customer satisfaction

• Provide instructions in simple terms.

Support Analyst, Siemens Engineering, India Jan 2012 – Dec 2018

• Database Design-Normalised database with proper constraints and Index.

• Writing Complex stored procedures, functions, triggers.

• Altering Index and creating jobs if necessary.

• Using profiler to understand the query cost and optimising the query. PROJECT WORK

Information Technology -Coursera

Completed the online certification in information technology using this Coursera online platform. Also received the certification

Data Analyst

Created a database to connect customer information with product purchase to generate an invoice to provide to the customer and maintain company information system. Utilised IBM database studio to develop and maintain the database.

EDUCATION

Electronics and Communication Engineering Aug 2008 – Apr 2011 Anna University, India

Contact this candidate