Customer Service Pharmacy Technician
Resume:
BRITTANI ROBINSON
Chicago, Il
****************@*****.***
Professional Summary
I have a solid background in customer service and administrative support, with a focus on keeping things running smoothly behind the scenes. I'm comfortable juggling schedules, managing correspondence, organizing files, and staying on top of office tasks. I'm proficient in Microsoft Office and data entry, and I pride myself on being detail-oriented and organized. I’m known for staying professional and reliable, even in busy environments. Most of all, I enjoy being part of a team and helping make the workplace more efficient and positive.
Willing to relocate: Anywhere
Work Experience
Administrative Assistant
The JPI Group / ComEd-Chicago, IL
September 2024 to Present
As an Application Processor for ComEd, I handle a variety of office tasks, including processing applications, maintaining accurate records, and managing correspondence. Also, I am responsible for answering calls, providing customer support, and ensuring that all inquiries are addressed efficiently. This position offers the flexibility to work from home, allowing you to contribute to a dynamic team while enjoying a remote work environment. Strong communication skills, attention to detail, and the ability to manage multiple tasks are key to success in this role. Clerk
USPS-Carol Stream, IL
February 2023 to September 2024
• As a clerk I sorted, loaded, and unloaded incoming and outgoing mail and packages in a fast-paced distribution environment. Operated mail handling equipment and ensured proper routing and dispatch of mail to appropriate destinations. Maintained accuracy and efficiency in processing high volumes of mail while adhering to safety procedures and postal regulations. Collaborated with team members to meet daily operational goals and service standards. Demonstrated reliability, strong attention to detail, and the ability to perform repetitive tasks while standing for extended periods. Pharmacy Technician
CVS SPECIALTY PHARMACY-Mount Prospect, IL
January 2019 to December 2022
As a Pharmacy Service Representative for CVS, I managed an average of 60 incoming calls daily, providing assistance to expectant mothers and individuals undergoing fertility treatments with their prescription needs. In my role as a Pharmacy Technician, I also facilitated communication between healthcare providers and patients, coordinating with doctors and nurses via phone, email, and fax to address prescription refills, billing inquiries, and insurance-related issues. My position required a high level of professionalism, attention to detail, and a strong understanding of healthcare processes and customer service.
Advocate4 Me Representative
UNITED HEALTH CARE-Davenport, IA
January 2012 to October 2018
My role as an Advocate4Me representative was very rewarding. I assisted Medicaid customers with their state insurance benefits. My daily tasks would include completing health screen surveys ( HEDIS ) scheduling doctor appointments, going over copay structure and explanation of benefits.
Education
Some college in Business Ethics
St. Ambrose University-Davenport, IA
January 2022 to Present
Skills
• Multitasking (10+ years)
• CSR/TELECOMMUNICATIONS/ HEDIS/COMMUNITY AND STATE/ MEDICAL TERMINOLOGY/PHARMACY TECHNICIAN CERTIFIED/RECORD
• Adaptability (10+ years)
• verbal communications (10+ years)
• BOOK KEEPING/ ORGANIZATION/ATTENTION TO DETAILS/LEADERSHIP SKILLS
• Financial concepts (2 years)
• Electrical troubleshooting (5 years)
• Filing (5 years)
Certifications and Licenses
Pharmacy Technician Certification
Esthetician License
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