Business Operations Program Manager

PAUL HARRINGTON

Austin, TX ***** • 512-***-**** • ****.**.**********@*****.***

Professional Summary

Strategic Program Management and PMO Executive with over 20 years of experience leading global transformation initiatives and aligning business operations with strategic goals. Proven expertise in building and scaling enterprise PMOs, executing complex cross-functional portfolios, and driving measurable outcomes in growth, cost optimization, and operational efficiency. Adept at implementing governance frameworks, enhancing portfolio visibility, and introducing AI-enabled insights into project delivery. Recognized for strategic foresight, exceptional stakeholder communication, and a people-centered leadership style that empowers high-performing teams.

Skilled in aligning enterprise priorities with scalable delivery models, enabling continuous improvement, and transforming fragmented project management practices into streamlined, value-driven operations. Known for translating strategic roadmaps into actionable programs that deliver impact in fast-paced, global environments.

Skills

Enterprise PMO Strategy & Governance

Development

Global Program & Portfolio Management

Business Transformation & Operational Excellence Financial Oversight, P&L Management, and ROI Optimization

Strategic Planning, Execution & Risk Management Cross-functional Leadership & Stakeholder Collaboration

M&A, Organizational Change Management, and

Integration

Data Analytics, Forecasting, and Business

Intelligence

Digital Transformation and AI-enabled Project

Delivery

Work History

Director of Enterprise PMO, 07/2024 to Current

ABBYY – Austin, TX/US Remote

Architected and launched ABBYY's global PMO strategy, creating a scalable delivery model across technology, operations, and shared services.

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Led a team of senior program managers overseeing a diverse portfolio of enterprise-wide initiatives, focused on automation, operational efficiency, and strategic alignment.

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Provided full P&L responsibility, ensuring delivery of business transformation programs within scope, budget, and timeline.

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Partnered with executive leadership to define investment priorities, align resources, and establish performance metrics.

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Oversaw the strategic development of ABBYY India, coordinating hiring, infrastructure, and execution with global leadership.

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Career Break & Professional Development, 11/2023 to 06/2024 NA – Austin, TX

• Undertook self-guided research on AI integration in project management, exploring use cases in predictive analytics, automation, and real-time risk monitoring. Evaluated industry-leading PMO frameworks with a focus on digital enablement and operational transformation.

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Strengthened personal leadership competencies through mentoring and coaching-focused parenting, emphasizing adaptability, empathy, and strategic thinking.

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Principal Program Manager/Head of Business Operations, 06/2022 to 10/2023 OutSystems – US Remote

Led business operations and investment optimization across R&D and GTM functions, delivering improved budgeting, planning, and governance.

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Designed and implemented cost governance mechanisms that resulted in significant reductions in cloud spend and improved forecasting accuracy.

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Managed enterprise reporting functions and built a KPI dashboard framework to support strategic decision-making.

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Partnered with senior leadership to drive operational cadence, improve collaboration, and identify opportunities for digital transformation.

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Program Manager, 03/2018 to 05/2022

Apple – Austin, TX

Managed large-scale global programs that supported AppleCare revenue growth from $250M to $900M ARR.

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Led cross-functional collaboration between product, finance, legal, and operations to ensure scalable and compliant launches.

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Created data-informed program roadmaps and standardized execution processes to improve team efficiency and scalability.

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• Focused on customer-centric strategies and operational excellence to support global expansion. Program Manager - Logistics, 06/2015 to 02/2018

Apple – Cork, Ireland

Managed logistics-focused program delivery in response to global regulatory shifts, with emphasis on cost modeling and process redesign.

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Delivered annual savings of €250K by optimizing workflows, resource allocation, and third-party partnerships.

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• Led the lean repair center transformation and external logistics partner enablement strategy. Principal Program Manager, 05/2010 to 05/2015

Dell EMC – Cork, Ireland

• Led strategic cost optimization, offshoring, and integration programs across finance and operations. Established a shared services pre-sales model, improving turnaround time by 20% while reducing delivery costs.

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• Oversaw multi-regional teams delivering strategic programs across IT, finance, and operations. Project Manager, 05/2008 to 05/2010

Dell EMC – Cork, Ireland

• Managed customer support operations and remote troubleshooting programs for enterprise clients.

• Delivered high customer satisfaction by meeting SLAs and building robust team processes. Education

Post-Graduate Certificate: AI For Leaders, Expected in 08/2025 University of Texas At Austin - Austin, TX

Project Management Professional: 08/2012

PMI - Global

Bachelor of Science (Hons): Development & Computer Networking, 2002 Munster Technological University - Cork, Ireland

Volunteer Experience & Interests

Lost Creek Neighborhood Association - Director

2023 - Present

Westlake Youth Lacrosse - Coach

January 2025 - Present

Interests - Golf, Tennis, Swimming, Mountain Biking, Watersports, Gravel Biking, Travel, General Knowledge

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