Scrum Master Program Manager

Shashi Arrabelli

203-***-**** (M)

**********@*****.***

www.linkedin.com/in/shashiarrabelli

Professional Summary

Certified SAFe Agile Scrum Master with 22+ years of experience in software quality assurance, Agile delivery, and project management. Expert in leading Agile transformations, coaching cross-functional teams, and delivering high-quality projects. Proficient in JIRA, risk management, and fostering continuous improvement. Skilled at facilitating Scrum ceremonies, managing dependencies, and leveraging modern tools to optimize team performance.

Professional Experience

Multiplan, NY (Claritev Corp)

Senior Scrum Master / Agile Program Manager

April 2023 – Present

Spearheaded Agile transformation for 3+ teams, coaching stakeholders on Scrum and Kanban to enhance delivery efficiency.

Facilitated Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Retrospective), ensuring Agile principle adherence.

Managed JIRA workflows, creating Kanban/Sprint boards, setting WIP limits, and tracking progress via Burndown/Velocity charts.

Identify and resolve blockers that affect the team’s ability to deliver key initiatives.

Worked with Multi-disciplinary teams to understand each client's unique needs, ensuring a smooth and efficient implementation process.

Conducted Agile training for 20+ team members, fostering collaboration and customer-centricity.

Collaborated with claims processing teams, provider network managers, and data analytics stakeholders to ensure requirements are aligned with business needs.

Collaborated with leadership to align Agile practices with business goals, implementing risk mitigation strategies.

Support the team in adhering to HIPAA and healthcare data security standards during development and testing of claims tools.

Align team deliverables with MultiPlan’s goals to reduce medical cost, enhance claims accuracy, and optimize the provider-patient experience.

Worked with product owners, QA, business analysts, and developers to ensure clear understanding of claims workflows (e.g., subrogation, negotiation, or payment validation).

Streamlined backlog refinement, reducing delivery bottlenecks by 20%.

Capital One, TX

Agile Delivery Manager

September 2022 – March 2023

Led 3 Scrum teams through PI Planning, Sprint ceremonies, and system demos, improving velocity by 15%.

Coached initiative leads on requirements gathering and prioritization, aligning deliverables with strategic goals.

Developed JIRA roadmaps and dashboards, providing real-time visibility into delivery metrics and dependencies.

Mitigated risks by managing impediments, reducing project delays by 25%.

Communicated progress, risks, and scope changes to stakeholders for transparency.

IPC Systems Inc., CT

Scrum Master / Project Manager

January 2016 – September 2022

Facilitated Scrum ceremonies for multiple teams, ensuring timely MVP delivery aligned with customer priorities.

Managed cross-team dependencies, reducing delivery conflicts by 30% via Scrum of Scrums.

Utilized JIRA for capacity and burndown tracking, optimizing workflows and predictability.

Coached teams on Agile best practices, increasing sprint completion rates by 10%.

Communicated risks and mitigation plans to leadership, minimizing escalations.

QA Manager / Group Lead

April 2007 – December 2015

Built customer-focused systems, achieving 98% client satisfaction through demos.

Led regression test automation, reducing execution time by 40%.

Collaborated with product/development teams to define requirements, cutting defects by 15%.

Managed project schedules and resources, ensuring delivery within budget and timelines.

Education

Bachelor’s Degree in Computer Science & Accounting

Certifications

SAFe Agile Scrum Master

Professional Scrum Master

Skills

Agile Methodologies: Scrum, Kanban, SAFe

Tools: JIRA, Confluence, MS Project

Databases: MySQL, DB2, SQL Server

Core Competencies: Risk Management, Conflict Resolution, Process Improvement, Stakeholder Communication, Team Coaching

Achievements

Reduced project delivery time by 20% at Multiplan through optimized Agile workflows.

Improved team velocity by 15% at Capital One via refined backlog management.

Achieved 98% client satisfaction at IPC Systems with high-quality MVPs.

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