Front Desk Agent

JENNIFER LEWIS

* ******** ****** 267-***-****

Hulmeville, PA 19047 ***********@*****.***

QUALIFICATIONS

●Known to communicate well, build relationships with coworkers and clients, and relate well to people

●Caring individual who is sensitive toward others, and possesses accurate foresight to the outcomes of situations

●Highly organized and neat employee who follows through with task completion

EDUCATION

The Pennsylvania State University, Abington PA Graduated May 2011

B.A. Psychological & Social Sciences

A.A. Liberal Arts (Completed July 2005)

Relevant Coursework: Personality Theory, Developmental Psychology, Cultural Anthropology, Statistics

American Red Cross, Philadelphia PA January 2009

First Aid & CPR Certification

EXPERIENCE

Owner, J&M Cleaning Services, Hulmeville, PA September 2011-Present

●Maintain high level of customer satisfaction and ensure work sites are completed in a timely manner

●Inventory and purchase cleaning supplies for company

Private Nanny, Philadelphia, PA May 2010-June 2017

●Trusted to care for an infant while parents are working

●Ensure child’s safety and well-being in accordance with the parents’ instructions

●Built relationship with family over years of previous employment

Head Teacher, Samuel’s Recreation Center, Toddler Summer Camp, Philadelphia PA June 2013-August 2013

●Created and taught lesson plans to children ages 3 through 6.

●Supervised College Intern Camp Assistants

Front Desk Agent, Hyatt Regency Philadelphia at Penn’s Landing, Philadelphia, PA February 2009-May 2010

●Complemented by management for consistently following up with guests

●Maintained an accurate inventory of vacancies, reservations, and room assignments

●Provided thorough, friendly answers to inquiries about hotel services through letters, telephone, and in person

●Utilized strong organizational skills to manage time, prioritize workload, and ensure positive guest experiences

Teacher’s Assistant, Montgomery Early Learning Center, Penn Wynne, PA October 2005-January 2007

●Started a series of after school clubs, including dance, exercise, cooking, reading, computer, and sports clubs

●Created and taught lesson plans to two classes of kindergarten children, and an after school program for K-5

●Worked closely with teacher to manage classroom, and independently handled class in teacher’s absence

Cione Recreation Center, Philadelphia, PA June-August 2001-2002

Head Lifeguard (June-August 2004-2007) / Coach – Swim Team (2002-2007) June-August 2004-2007

●Promoted to Head Lifeguard for years of exemplary service

●Supervised Junior Lifeguards, Pool Maintenance Assistants, and all swimming activity

●Coached 8-16 year olds in Recreation Center Swimming League

TECHNICAL SKILLS

Computer capable: MS Office (Word, PowerPoint, Excel), OPERA Property Management & Reservation System

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