Customer Service Representative
Resume:
BARBARA JACOBS
Kenosha, WI *****
****************@*****.***
Analytical, organized and detail oriented. collaborative team player with several years of experience in customer service.
Work Experience
Customer Service Representative
PARKER PLASTICS - Pleasant Prairie, WI
October 2023 – Present
My job duties include providing superior customer service to our customers. I answer phone calls and emails in a timely manner, enter sales orders and keep customers updated and their order status, send order confirmations, arrange dock appointments for outgoing orders and incoming shipping materials, invoice customers, handle UPS shipping, input customer complaints and direct them to the proper department, assist the sales representatives by keeping them updated with customer orders, concerns/needs and delivery times.
Customer Service Representative
KENOSHA NEWS, LEE ENTERPRISES - Kenosha, WI
February 2018 to September 2023
My job duties include delivering excellent customer service by handling customer payments and resolving issues through email, walk-ins and phone calls. I dispatched missed deliveries, relayed information between our customers, the carriers and management. I also format classified ads, legal publications, process payments, input weekly returns and assisted the sales representatives, all with the daily deadline for publication.
Customer Service Representative
AMERICAN GIRL - Wilmot, WI
September 2017 to February 2018
My job duties included having an extensive knowledge of the products, taking orders and payments over the phone, answering questions, resolving issues, processing payments and refunds.
DEBURRING DEPARTMENT
KIRSAN ENGEINEERING- Pleasant Prairie, WI
March 2009 to March 2015
My job duties were inspecting, deburring and cleaning brass and steel parts.
Education
CHILDCARE TEACHER
GOOD SHEPHERD LUTHERAN CHURCH-Pleasant Prairie, WI
August 2006 to March 2009
My job duties included setting up a daily schedule and lesson plans. Keeping a daily log of the children’s activities. I checked the children in and out of childcare and communicated with the parents/guardians.
GENERAL EDUCATION
GATEWAY TECHNICAL COLLEGE
September 2015 to May 2017
Skills
• Finish projects in a timely manner
• Assisting sales representatives
• Excellent written and oral skills
•7 + years of customer service experience
• Able to work in a fast-paced environment
• I have worked with several different sales programs
• Customer service
• Sales
• Phone etiquette
• Data entry
• Able to multi-task
• Invoicing
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